Margaret A. Hooks
Saint Louis,MO
Summary
Having gained extensive knowledge and expertise in various departments within the university, and possess a diverse background. This multifaceted experience has provided comprehensive understanding of the inner workings of the university environment. Collaborating with different teams and managing complex projects has honed problem-solving skills and ability to adapt quickly to new challenges. With a well-rounded skill set and a passion for continuous learning, and as a valuable asset capable of making significant contributions in any role within the university setting.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clery Compliance Officer
Webster University
02.2022 - Current
- Serves as institution’s designated 'Campus Safety Survey Administrator,' as that term is explained in Department of Education correspondence
- Coordinates institution’s Jeanne Clery Act Compliance program
- Responsible for ongoing review and revision of institution’s Clery Compliance policy
- Prepares, publishes, and distributes Annual Security and Fire Safety Report
- Ensures notices announcing availability of Annual Security and Fire Safety Reports are properly developed and available to prospective students, current students and employees at all campus locations
- In conjunction with applicable offices, develops and implements Clery Act required policies, programs, and activities
- Identifies and trains institutional 'campus security authorities' in required policies, programs, and activities
- Gathers crime and disciplinary referral data from various internal and external sources, such as Student Affairs and Housing and Residential Life and local law enforcement agencies of all reporting campuses
- Consolidates relevant data from these sources with information and policies from across institutional departments
- Works with Department of Public Safety to ensure proper classification of crime incident reports
- Collaborates with Emergency Operations Manager and Director of Public Relations to ensure compliance with 'Emergency Notification' requirements of Clery Act
- Trains key institutional stakeholders on Clery Act requirements
- Ensures institution maintains accurate records on security awareness and crime prevention programs and presentations
- In coordination with Director of Administration/Business Affairs maintains accurate list of buildings and properties owned and/or controlled by institution; both domestically and internationally
- Serves as Records Custodian for all Clery Act-associated records
- Establishes Clery Act compliance programs at all extended sites; domestic and internationally
- Works with institutional offices to ensure compliance with provisions of Sexual Assault Victim’s Bill of Rights
- Works with institutional office to ensure compliance with provisions of Violence Against Women Act (VAWA)
- Manage production of Annual Security Report
- Work with various campus departments including Registrar, Human Resources, Admissions, web site managers and any other pertinent campus departments on proper distribution and access of the Annual Security Reports
- Provide guidance to Global Marketing & Communications and the Department of Public Safety on the dissemination of campus wide alerts, timely warnings and emergency notifications, including assistance in determining what types of incidents require notifications and the content of notification messages
- Ensure the annual submission of statistics to the Department of Education
- Maintain appropriate documentation for Department of Education audits
- Stays abreast of pending and final changes to the Clery Act and other laws or regulations affecting Clery Act provisions
- Sends annual request for crime statistics to all Campus Security Authorities at the beginning of each calendar year
- Manages other high-level institutional projects as assigned
- Collaborates with Department of Public Safety supervisory personnel to ensure the accurate classification of incidents as reflected in the report writing system and the Clery crime log
Director of St Louis Extended Campus
Webster University
10.2020 - 02.2022
- Direct and coordinate personnel, projects, and activities at extended campuses (Gateway and Westport campuses) in St. Louis region
- Provide ongoing supervision of staff by clearly defining duties, establish performance reviews, and recommend competitive salary structure
- Work with university leadership on matters of program planning and delivery
- Coordinate with admission offices for student recruitment and outreach activities to meet enrollment goals
- Develop relationships with local area community colleges for recruitment of transfer students
- Attend community college events to further develop relationships for recruitment
- Develop, recommend, and operate within annual budget; ensure that all funds, physical assets, and other property of University are appropriately safeguarded and utilized
- Provide guidance to students regarding services, programs, policies, procedures, and other university related issues
- Prepare and submit reports required for state and federal compliance
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Gateway Campus Assistant Director/Academic Advisor
Webster University
05.2016 - 10.2020
- Directed campus day to day operations; developed recruitment plans to meet enrollment goals
- Attended recruitment events such as career fairs and college fairs at local area businesses and community colleges; hosted information sessions at campuses
- Supervised campus employees defining duties; established performance reviews
- Advised graduate and undergraduate on education completion and personal goals
- Oriented students to academic and university policies
- Supported student success; provided academic support
- Coordinated class scheduling, room assignments and instructors
- Secured and scheduled space rentals for community organizations
- Liaised between building tenants and university
- Managed building operations of campus
Academic Advisor/Community Relations Coordinator
Webster University
07.2015 - 05.2016
- Advised prospective students of steps to admission process along with university policies
- Built relationships with advised students and supported them with their educational goals
- Follow-up with prospective students with emails, phone calls and in face-to-face meetings
- Recruited students from area organizations and corporations within Metro St. Louis area
- Created creative marketing materials for recruitment events as well as posting on social media
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
Online Admissions Counselor
Webster University
05.2014 - 07.2015
- Advised prospective students of the steps to the admission process along with university policies.
- Registered and enrolled current and prospective students.
- Attended recruitment events along with community college visits outside of the Metro St. Louis area.
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, and email.
- Implemented data-driven strategies to continuously improve recruitment efforts based on enrollment trends and goals.
Adult ESL Program Coordinator
Ritenour School District
09.2010 - 07.2015
- Coordinated program speakers and life skill activities for students.
- Organized testing for to show student progression in the program.
- Collaborated with teachers to create meaningful lessons for the students.
- Oriented new students into the English as a Second Language program.
- Abided and followed grant guidelines set by the state.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Managed budgets and resources for successful execution of multiple programs simultaneously.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
Textbook Representative
Webster University
07.2013 - 05.2014
- Collected and managed textbook adoptions from online instructors and add book adoptions to MBS booksellers website.
- Assisted team members with call campaigns, eReserves and adding classes to university schedules.
- Coordinated new instructor training for online class instruction with course designer training lead.
Team Lead Course Materials
Follett Corporation, Washington University STL
10.2007 - 06.2013
- Coordinated and maintained online orders placed at the bookstore
- Assisted course materials manager with projects such as returning unused textbook inventory, ordering more inventory from publisher etc
- Audited buyback book transactions to make sure inventory was correct; maintained accurate textbook inventory
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
MA - Teaching English as a Second Language
WEBSTER UNIVERSITY
Saint Louis, MO05.2016
BS - Elementary Education
CARROLL UNIVERSITY
Waukesha, WI05.2002
Skills
- Zoom, Maxient, Omnigo, 25Live, Starfish, CARS, MS Office 365, MS Teams SLATE CRM, WebEx, Zoom,
- Loyal
- Trustworthy
- Creative
- Quick Learner
- Organized
- Impeccable Follow Through
- Compliance monitoring
- Document review
- Auditing processes
- Internal audits
- Industry awareness
- Reporting requirements
- Federal and state regulations
- Documentation review
- Data entry
- Records management
- Compliance reporting
- Critical thinking
- Compliance training
- Database management
- Records management
- Compliance reporting
- Critical thinking
- Compliance training
- Database management
- Public safety
Professional Development
- 2013 Online Learning Consortium International Conference
- 2014 Noel Levitz Conference
- 2017 NACADA Conference Gateway to Student Success
- 2022-2023 NACCOP Annual conference
- 2022-Present National Association of Clery Compliance officers
Certification
- Clery Compliance Officer, National Clery Compliance Officers & Professionals 2022, June
Timeline
Clery Compliance Officer
Webster University
02.2022 - Current
Director of St Louis Extended Campus
Webster University
10.2020 - 02.2022
Gateway Campus Assistant Director/Academic Advisor
Webster University
05.2016 - 10.2020
Academic Advisor/Community Relations Coordinator
Webster University
07.2015 - 05.2016
Online Admissions Counselor
Webster University
05.2014 - 07.2015
Textbook Representative
Webster University
07.2013 - 05.2014
Adult ESL Program Coordinator
Ritenour School District
09.2010 - 07.2015
Team Lead Course Materials
Follett Corporation, Washington University STL
10.2007 - 06.2013
- Clery Compliance Officer, National Clery Compliance Officers & Professionals 2022, June
MA - Teaching English as a Second Language
WEBSTER UNIVERSITY
BS - Elementary Education
CARROLL UNIVERSITY
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