Margaret Amos

• Secret adjudication completed with a determination of Favorable by DoD CAF 14Dec2020

PROGRAM MANAGEMENT & SERVICE DELIVERY: Managed and administered the Installation’s Airman &
Family Readiness (A&FR) Program, supporting over 800 Airmen and 1,700 family members across 15 core
service areas aligned with DoD Military Family Readiness System (MFRS), USAF, and NGB guidance.
Ensured continuous delivery of readiness, transition, and family support services by maintaining required
access to military computer systems, finance records, electronic record-keeping, travel systems, and NGB core
service platforms. Oversaw and executed requirements for Sexual Assault Prevention, Suicide Prevention, and
Volunteer Program support.
DATA MANAGEMENT, REPORTING & COMPLIANCE: Documented and tracked daily services using the
USAF AFFIRST system to ensure accountability, accuracy, and program effectiveness. Conducted ongoing
reviews of Family Readiness and Transition Assistance programs using the USAF Managers’ Internal Control
Toolset to assess compliance and performance.
- In 2019 recognized as an Indiana Air National Guard Superior Performer during the Unit Effectiveness
Inspection for excellence in program oversight.
COMMUNICATION, OUTREACH & EDUCATION: Led strategic marketing initiatives to increase awareness of
A&FR programs, developing and distributing educational materials to service members and families. Delivered
clear, effective written and verbal communication to promote available resources and support services. Served
as the principal communicator for program updates, readiness trends, and community issues impacting Airmen
and families.
LEADERSHIP, ADVISING & CROSS-FUNCTIONAL COLLABORATION: Served as the primary military
advisor, providing leadership with data-driven insights on readiness, community trends, and emerging issues
affecting personal and mission preparedness. Collaborated with cross-functional teams, including Force
Support Squadron and Wing leadership, to align program goals with organizational priorities. Acted as a State
Reviewer for Yellow Ribbon event funding requests, ensuring proper allocation and compliance.
- In 2015 I was presented with the Indiana National Guard Medal of Commendation for my extensive
knowledge and understanding of Air National Guard Family programs, instructions and guidance and
my ability to prioritize effectively and development of key partnerships while meeting the commitments
of the office during the accreditation process.
FINANCIAL & RESOURCE MANAGEMENT: Managed fiscal resources for multiple programs, including Family
Readiness Program: $30,000, Transition Assistance Program: $16,000, Yellow Ribbon Reintegration Program:
$1,000. Ensured accurate tracking of expenses as a Government Purchase Card holder and coordinated with
NGB and the 181st IW Comptroller Flight on fund status and year-end closeout. Collaborated with the Force
Support Squadron to determine funding needs and submit fiscal year budgets and unfunded requests to
support deployments, separations, and Wing objectives.

Contract employee for Indiana Army National Guard Family Programs

FAMILY SUPPORT & RESOURCE COORDINATION: Served as liaison between families and service
providers, ensuring timely access to resources and addressing gaps in support systems. Promoted
self-sufficiency and strengthened family stability through referrals, outreach calls, and one-on-one support—
especially during high-deployment periods (3,500 service members deployed in 2007–2008).
EDUCATION, OUTREACH & COMPLIANCE: Delivered presentations during Unit Drill Weekends and Yellow
Ribbon Reintegration Workshops on DEERS/ID Cards, TRICARE, financial issues, legal resources, and more.
Ensured compliance with regulatory requirements by documenting services and submitting data to DoD and
NGB.

Contract employee for Indiana Army National Guard Family Programs

FAMILY SUPPORT & RESOURCE COORDINATION: Served as liaison between families and service
providers, ensuring timely access to resources and addressing gaps in support systems. Promoted
self-sufficiency and strengthened family stability through referrals, outreach calls, and one-on-one support—
especially during high-deployment periods (3,500 service members deployed in 2007–2008).
EDUCATION, OUTREACH & COMPLIANCE: Delivered presentations during Unit Drill Weekends and Yellow
Ribbon Reintegration Workshops on DEERS/ID Cards, TRICARE, financial issues, legal resources, and more.
Ensured compliance with regulatory requirements by documenting services and submitting data to DoD and
NGB.

Supported daily branch operations with accurate transactions, compliance awareness, and a customer‑first approach.

SALES SUPPORT: Assisted the Branch Manager in achieving branch sales goals by proactively identifying
and pursuing new sales and service opportunities. Focused on driving growth in both retail and commercial
deposit products. Recommended appropriate deposit products based on customer needs, focusing on clarity and long‑term relationship building.
CUSTOMER SERVICE & ACCOUNT MANAGEMENT:

Provided friendly, accurate assistance to customers by opening new accounts, explaining product options, and ensuring a smooth onboarding experience. Completed account updates and resolved customer issues quickly to maintain satisfaction and trust.
CROSS-FUNCTIONAL COLLABORATION: Identified customer lending needs and referred qualified loan
opportunities to the appropriate lending personnel to support overall branch performance.

OPERATIONS & FACILITIES MANAGEMENT: Oversaw all properties, facilities, and vehicles, ensuring full
operational readiness and compliance with safety standards. Recommended improvements, coordinated
repairs, and implemented preventative maintenance for all building systems. Secured bids for repairs and
equipment purchases and prepared requisitions for Divisional Headquarters. Managed building and vehicle
scheduling for all programs and groups.
ADMINISTRATIVE LEADERSHIP & REPORTING: Prepared letters, reports, and required documentation for
DHQ, Advisory Board, and funding agencies in a timely and accurate manner. Maintained program statistics
and ensured reporting compliance across all departments. Assisted with budgeting, grant applications, and
identifying cost effective operational strategies.
COMMUNITY RELATIONS & PUBLIC ENGAGEMENT: Represented The Salvation Army at Advisory Board
meetings, community boards, churches, civic groups, United Way, and other community organizations.
Maintained communication with Advisory Board members, including meeting coordination and minutes.
Assisted with news releases and collaborated with media outlets to support positive public relations. Provided
facility tours and presentations to community groups and stakeholders.
HUMAN RESOURCES & VOLUNTEER MANAGEMENT: Coordinated all HR functions, including hiring,
onboarding, terminations, payroll, benefits, disciplinary actions, and continuing education. Ensured job postings
were advertised, applicants screened, and interviews conducted in accordance with policy. Managed volunteer
recruitment, screening, and compliance with Salvation Army standards. Maintained confidential personnel files
for employees and volunteers.
PROGRAM & EVENT COORDINATION: Led major seasonal and community programs, including Coats for
Kids, Annual Kettle Drive, Christmas Assistance interviews and distribution, and Adopt-A-Family donor
matching. Coordinated Ladore Camper recruitment from March through August. Supported special projects
and community outreach initiatives as assigned.