Margaret Anderson
Champaign,United States
Summary
Diligent and responsible optometric technician with an excellent history of patient care. Working fluidly between multiple duties, well-organized and dependable with unparalleled dedication to team success, clinic operations and patient loyalty.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Optometric Technician
Carle Foundation Hospital
2023.03 - Current
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Expanded practice capabilities by staying up-to-date on industry advancements through regular continuing education courses.
- Bolstered patient retention rates by providing tailored recommendations based on individual needs, preferences, and budget constraints.
Front End Associate
Costco
2015.10 - 2023.02
- Helps customers complete purchases, locate items and join reward programs.
- Facilitates cash, check and credit transactions on cash register with 98% accuracy.
- Answers questions about store policies and addresses customer concerns.
- Welcomes and engages customers, offering assistance with locating or retrieving merchandise.
- Works closely with shift manager to solve problems and handle customer concerns.
- Replenishes sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Provides friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Collects and authorizes payments of guests.
- Coaches employees and trains on methods for handling various aspects of sales, complicated issues and solving complex customer inquiries.
Optician
Costco
2017.03 - 2022.08
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Educated patients on proper care and transportation of spectacles.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Complied with HIPAA laws and other privacy-related issues.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
Education
Diploma -
Lehigh Senior High School
Lehigh Acres, FL 2001.08 - 2005.05
Skills
Ability to Multitask
Customer Service
Inventory management
Staff Training
Money handling abilities
Complaint resolution
Scheduling
Accomplishments
- Trained and mentored staff.
- Cross trained in many departments to help with staffing levels and coverage where needed.
- Documented and resolved optical issues which led to improved training and understanding by staff and leadership.
- Successfully completed a Supervisor in Training career pathway.
Timeline
Optometric Technician
Carle Foundation Hospital
2023.03 - Current
Optician
Costco
2017.03 - 2022.08
Front End Associate
Costco
2015.10 - 2023.02
Diploma -
Lehigh Senior High School
2001.08 - 2005.05
Similar Profiles
Keyerra RobinsonKeyerra Robinson
Patient Service Representative 3 at Carle Foundation HospitalPatient Service Representative 3 at Carle Foundation Hospital
James HagginsJames Haggins
Environmental Services Housekeeper at Carle Foundation HospitalEnvironmental Services Housekeeper at Carle Foundation Hospital
Amy WilsonAmy Wilson
Registered Nurse at Carle Foundation HospitalRegistered Nurse at Carle Foundation Hospital