Margaret Anderson
Champaign,United States
Summary
Diligent and responsible optometric technician with an excellent history of patient care. Working fluidly between multiple duties, well-organized and dependable with unparalleled dedication to team success, clinic operations and patient loyalty.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Optometric Technician
Carle Foundation Hospital
03.2023 - Current
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Expanded practice capabilities by staying up-to-date on industry advancements through regular continuing education courses.
- Bolstered patient retention rates by providing tailored recommendations based on individual needs, preferences, and budget constraints.
Front End Associate
Costco
10.2015 - 02.2023
- Helps customers complete purchases, locate items and join reward programs.
- Facilitates cash, check and credit transactions on cash register with 98% accuracy.
- Answers questions about store policies and addresses customer concerns.
- Welcomes and engages customers, offering assistance with locating or retrieving merchandise.
- Works closely with shift manager to solve problems and handle customer concerns.
- Replenishes sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Provides friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Collects and authorizes payments of guests.
- Coaches employees and trains on methods for handling various aspects of sales, complicated issues and solving complex customer inquiries.
Optician
Costco
03.2017 - 08.2022
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Educated patients on proper care and transportation of spectacles.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Complied with HIPAA laws and other privacy-related issues.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Communicated with ophthalmic companies to keep inventory at appropriate levels.
Education
Diploma -
Lehigh Senior High School
Lehigh Acres, FL 08.2001 - 05.2005
Skills
Ability to Multitask
Customer Service
Inventory management
Staff Training
Money handling abilities
Complaint resolution
Scheduling
Accomplishments
- Trained and mentored staff.
- Cross trained in many departments to help with staffing levels and coverage where needed.
- Documented and resolved optical issues which led to improved training and understanding by staff and leadership.
- Successfully completed a Supervisor in Training career pathway.
Timeline
Optometric Technician
Carle Foundation Hospital
03.2023 - Current
Optician
Costco
03.2017 - 08.2022
Front End Associate
Costco
10.2015 - 02.2023
Diploma -
Lehigh Senior High School
08.2001 - 05.2005
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