Hi, I’m
Margaret Anderson
Pearl River,LA
Summary
Dynamic customer service professional with extensive experience at Walmart and Jubilee Grocery Store. Proven track record in cash handling and fostering customer loyalty through exceptional assistance and relationship-building. Recognized for strong work ethic and ability to thrive in high-pressure environments, ensuring efficient operations and enhanced customer satisfaction.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
25
years of professional experience
Work History
Jubilee Grocery Store
Cashier
05.2024 - Current
Job overview
- Processed customer transactions accurately and efficiently using cash register systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Handled cash, credit, and electronic payments following company policies to ensure security.
- Learned inventory management practices to assist in restocking merchandise as needed.
- Collaborated with team members to streamline operations during peak hours for improved service.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Walmart
Customer Service Cashier
07.2015 - 07.2019
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and service options.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Handled returns and exchanges following company policies for customer satisfaction.
- Collaborated with team members to maintain a clean and organized checkout area.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
Beau Rivage Resort & Casino
Hostess and Chip Runner for Poker Room
08.2009 - 02.2014
Job overview
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using electronic systems to optimize table turnover.
- Coordinated with kitchen and serving staff to ensure timely food service delivery.
- Trained new host staff on customer service standards and operational procedures.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Horseshoe Casino & Hotel
Blackjack Dealer
08.2000 - 10.2008
Job overview
- Dealt blackjack games, ensuring compliance with gaming regulations and house rules.
- Managed player interactions to foster a welcoming and engaging atmosphere.
- Monitored table activity for irregularities, maintaining game integrity and security.
- Trained and mentored new dealers on operational procedures and customer service standards.
- Coordinated cash handling processes, including chip distribution and payouts.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Maintained smooth gameplay by effectively communicating with other dealers, floor supervisors, and pit managers.
- Assisted in player retention through friendly interaction, encouraging repeat visits to the casino.
- Dealt cards and winnings to customers.
Education
Ultimate Medical AcademyClearwater, FL
Associate of Science from Medical Administrative Assistant
06-2017
University Overview
- Dean's List [first and second semester2015.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Money handling
- Team collaboration
Timeline
Cashier
Jubilee Grocery Store
05.2024 - Current
Customer Service Cashier
Walmart
07.2015 - 07.2019
Hostess and Chip Runner for Poker Room
Beau Rivage Resort & Casino
08.2009 - 02.2014
Blackjack Dealer
Horseshoe Casino & Hotel
08.2000 - 10.2008
Ultimate Medical Academy
Associate of Science from Medical Administrative Assistant
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