Margaret-Ann Mossien
Resident Manager
BRADENTON,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Resident Manager
Volunteers Of America, Florida
07.2018 - 04.2024
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate action needed.
- Monthly safety inspections of resident apartments.
Maintenance Assistant
Volunteers Of America, Florida
08.2019 - 04.2023
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, and basic hand tools.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
- Replaced worn or broken parts on machines and equipment.
- Reported issues to property manager so effective resolutions could be put into place.
- Repaired minor carpentry, electrical and plumbing issues.
- Changed A/C filters to improve indoor quality.
- Maintained various property grounds by trimming trees, brush, leaf removal. Including the removal of tree trimmings from the property.
Customer Service Manager
Thread Check, Inc.
05.2004 - 11.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Bachelor of Arts - Social Sciences
SUNY Empire State College
Saratoga Springs, NY10.2012
Skills
- Property Inspections
- Safety Compliance
- Fair Housing Regulations
- Emergency Response
- Rule Enforcement
- Decision-Making
- Microsoft Office
- Customer Relations
- Relationship Building
- Data Entry
- Maintenance knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
401k matchWork from home optionTimeline
Maintenance Assistant
Volunteers Of America, Florida
08.2019 - 04.2023
Resident Manager
Volunteers Of America, Florida
07.2018 - 04.2024
Customer Service Manager
Thread Check, Inc.
05.2004 - 11.2011
Bachelor of Arts - Social Sciences
SUNY Empire State College
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