Margaret-Ann Swift
Severna Park,MD
Summary
Results-oriented Manager with over 45 years of experience in administration and operational support. Expertise in driving organizational success through effective team leadership, employee engagement strategies, and problem-solving skills. Proven ability to adapt in fast-paced environments while maintaining high standards of work quality and efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Self-Directed Services-Stakeholder Relations Manager
Fello
06.2024 - 04.2026
Self-Directed Services-Stakeholder Relations Specialist
The Arc Central Chesapeake Region
03.2019 - 06.2024
Self-Directed Services-Onboarding and Payroll Specialist
The Arc Central Chesapeake Region
03.2017 - 03.2019
Receptionist/Office Administrator
The Arc Central Chesapeake Region
05.2015 - 03.2017
Employment Supports for two participants
The Arc Central Chesapeake Region
10.2013 - 05.2015
Administrative Services Manager
Retina Associates, PC
09.2008 - 02.2011
- Managed 8-10 employees across six locations, handling staff scheduling, hiring, evaluations, and terminations.
- Updated Administrative Policy and Procedure Manual to ensure compliance and operational efficiency.
- Reviewed all charts for compliance.
- Compiled daily administrative budget information.
- Assessed mileage and clothing reimbursement requests for accuracy.
- Coordinated On-Call schedule for 19 Ophthalmologists over two years, collaborating with Chief of the Department.
- Performed screening and dilations of patients.
- Performed Optical Coherence Tomography Scans.
Front Office Supervisor
Arundel Ambulatory Surgery Center
07.1998 - 09.2008
- Managed daily operations for Front Office Staff, Insurance Coordinator, and Schedulers, ensuring smooth workflow and effective patient interactions.
- Coordinated scheduling for 16 surgeons across two Operating Rooms, optimizing utilization and minimizing delays.
- Audited charts for compliance with Joint Commission standards, contributing to quality assurance and regulatory readiness.
- Contributed to two exemplary Joint Commission reviews.
Education
Bachelor of Science - Health Administration
University of Phoenix
01-2010
Skills
- Stakeholder engagement
- Program Development
- Client Relations
- Management
- Analytical thinking
- Problem solving
- Organization
- Attention to Detail
- Communication
- Professional
- Scheduling and coordinating
- Time management
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Data entry proficiency
- Insurance claims follow-up
- Patient eligibility verification
- Multitasking and organization
- Problem-solving
- Payment processing
- Patient registration
- Phone and email etiquette
- Registration and admissions
- Fee collection
- Eligibility determination
- Information collection
- Scheduling diagnostic procedures
- Patient education
- Patient check-in
- Pre-admission requests
- Registration management
- Friendly and outgoing
- Customer follow-up
- Patient identity verification
- Complaint processing
- Calm and professional under pressure
- Teamwork and collaboration
- Administrative and office support
- Customer relations
Certification
- CPR, Fello, 2025
- First Aid, Fello, 2025
AWARDS
People First Award, 2014-03-01, Received this award for consistently demonstrating activities to promote the advancement of those strengths and abilities., Certificate of Recognition in Honor of Nomination for the Excellence in Direct Support Award, 2014-05-01, By the Maryland Association of Community Services.
WORK ENVIRONMENT
Able to work remotely or in an office environment without distractions. Ability to use all office equipment.
Timeline
Self-Directed Services-Stakeholder Relations Manager
Fello
06.2024 - 04.2026
Self-Directed Services-Stakeholder Relations Specialist
The Arc Central Chesapeake Region
03.2019 - 06.2024
Self-Directed Services-Onboarding and Payroll Specialist
The Arc Central Chesapeake Region
03.2017 - 03.2019
Receptionist/Office Administrator
The Arc Central Chesapeake Region
05.2015 - 03.2017
Employment Supports for two participants
The Arc Central Chesapeake Region
10.2013 - 05.2015
Administrative Services Manager
Retina Associates, PC
09.2008 - 02.2011
Front Office Supervisor
Arundel Ambulatory Surgery Center
07.1998 - 09.2008
Bachelor of Science - Health Administration
University of Phoenix