Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Avery

Norfolk,VA

Summary

Dedicated and results-driven Carahsoft Renewals Representative with a proven track record of successfully managing customer accounts and negotiating contract renewals. Possessing exceptional communication, negotiation, and customer service skills, I excel in fostering strong client relationships and driving revenue growth through strategic renewal initiatives. With a keen attention to detail and a commitment to delivering exceptional value to clients, I am adept at leveraging CRM software to streamline processes and ensure efficient renewal workflows. Ready to utilize my expertise in sales and relationship management to exceed renewal targets and contribute to the continued success of Carahsoft. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

6
6
years of professional experience

Work History

Renewals Account Manager

Carahsoft Technologies
06.2022 - Current
  • Managed a portfolio of over 200 customer accounts, ensuring timely renewal of contracts and maximizing revenue opportunities.
  • Utilized CRM software to track customer interactions, manage renewals, and maintain accurate records.
  • Negotiated contract terms and pricing to achieve mutually beneficial agreements for both customers and Carahsoft.
  • Provided exceptional customer service and support throughout the renewal process, addressing inquiries and resolving issues promptly.

Substitute Teacher

Chesapeake Public Schools
01.2022 - 06.2022
  • Upheld an orderly classroom environment and provide a positive learning experience
  • Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
  • Developed and implemented behavior management plans for students with challenging behavior.
  • Monitored around 30 student per classroom performance and provided feedback to inform instruction.

Customer Service Supervisor

Dicks Sporting Goods
05.2019 - 08.2020
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Assisted with preparing information required for quotes and addressed potential service concerns.
  • Conducted training and mentored over 20 team members to promote productivity, accuracy, and commitment to friendly service.

Education

Bachelor of Arts - History

Longwood University
Farmville, Virginia
07.2021

Skills

  • Client engagement
  • Customer satisfaction
  • Pipeline management
  • Revenue growth
  • Cold calling
  • Rapport and relationship building

Timeline

Renewals Account Manager

Carahsoft Technologies
06.2022 - Current

Substitute Teacher

Chesapeake Public Schools
01.2022 - 06.2022

Customer Service Supervisor

Dicks Sporting Goods
05.2019 - 08.2020

Bachelor of Arts - History

Longwood University
Margaret Avery