Summary
Work History
Education
Skills
Timeline
Generic

Margaret Bailer

Branson,MO

Summary

Dynamic and results-driven professional with extensive experience in the restaurant industry, including a managerial role at Nicks Coffee Mill. Proven ability to enhance customer satisfaction through strong multitasking and efficient organization. Skilled in POS system operation, fostering warm relationships with patrons, and driving repeat business through exceptional service.

Work History

Wait Staff Member

McFarlin Restaurant
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Server

Long Horn Steakhouse
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Waitstaff Manager

Nicks Coffee Mill
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
  • Established a positive work environment, promoting teamwork and open communication among staff members.
  • Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
  • Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
  • Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
  • Increased employee retention through ongoing coaching, support, and recognition initiatives.
  • Managed inventory and controlled costs, optimizing restaurant profitability.
  • Developed a comprehensive staff training program, resulting in improved service quality.
  • Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
  • Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
  • Boosted overall efficiency by introducing digital ordering systems to streamline communication between front-of-house and back-of-house teams.
  • Promoted brand awareness by collaborating with marketing team on targeted advertising campaigns.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Oversaw food preparation and monitored safety protocols.

Restaurant General Manager

Burger Kimg
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Effectively balanced multiple table assignments without compromising service quality.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Education

Liceensed Cosmetologist -

Virginia Farrell School of Beauty
St Clair Shores, Mi

Resl Estate Sales Licence - Property Sales & Documentation

Holliway Resl Estate Svhool
Michigan Center, MI

Certificste Of Completion - Corporate Compliance

Whopper College/Burger King
Illinois City, IL

Classes - Business

Mohave Community Collegr
Lake Havasu City, AZ

Associate Degree In Nursing - LPN/RN

Kirtland Community College
Grayling, MI
05.2002

Skills

  • Strong multitasking
  • Efficient organization
  • POS system operation
  • Professional appearance

Timeline

Wait Staff Member

McFarlin Restaurant

Server

Long Horn Steakhouse

Waitstaff Manager

Nicks Coffee Mill

Restaurant General Manager

Burger Kimg

Liceensed Cosmetologist -

Virginia Farrell School of Beauty

Resl Estate Sales Licence - Property Sales & Documentation

Holliway Resl Estate Svhool

Certificste Of Completion - Corporate Compliance

Whopper College/Burger King

Classes - Business

Mohave Community Collegr

Associate Degree In Nursing - LPN/RN

Kirtland Community College

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Margaret Bailer