Margaret Bak
Oak Lawn,IL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
17
17
years of professional experience
Work History
Retail Sales Associate
A-Europe
08.2021 - 11.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Sales Associate
Fashion 5
03.2021 - 06.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Customer Service Professional
Marshalls Retail Store
11.2018 - 01.2019
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Dishwasher/ Customer Service Professional
Dickey's Barbeque Pit
01.2011 - 01.2012
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
Fitting Room Attendant
Steve And Barry's
01.2006 - 01.2007
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Welcomed each customer to fitting room with warm smile and kind words.
- Checked garments for damage and placed tags prior to returning items to sales floor.
Education
High School Diploma -
Oaklawn High School
Oak Lawn, IL06.2000
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Customer Engagement
Timeline
Retail Sales Associate
A-Europe
08.2021 - 11.2022
Sales Associate
Fashion 5
03.2021 - 06.2021
Customer Service Professional
Marshalls Retail Store
11.2018 - 01.2019
Dishwasher/ Customer Service Professional
Dickey's Barbeque Pit
01.2011 - 01.2012
Fitting Room Attendant
Steve And Barry's
01.2006 - 01.2007
High School Diploma -
Oaklawn High School