Margaret Balog

• Remote Position
  Customer service rep on phone
  Customer service rep in escalation department
  worked in a high call volume area started doing customer service calls, sales got promoted to customer service escalation department
• Escalation Department Worked with sales managers, stores, department manager and took care of calls that customers were not happy., worked with stores to resolve the issues
  Received accommodation, bonus on my job performance and my call volume , and my stellas customer reviews

CUSTOMER SERVICE

Diamond Specialist

Worked in Diamond Department

Certified as Diamond Specialist and gemologist

Sales

Met Sales goal every month

• Greeted all customers cheerfully.
• I tried to make every person have a Magical Experience
• I was Seasonal I worked at the World of Disney Store at Walt Disney World
• I did Merchandise ,sales, Customer Service
• I was trained in heart of house which is stocking
• I worked customer service and in a fast pace environment be efficient and to help every guest so they have a Magical experience!
• I also was trained in Parade Audience Control I did that at Magic Kingdom
• I did work at ESPN Wide World Of Sports complex
• Did learn to do food and beverage, I worked at games did cashier, and take orders.
• I also worked at Yacht and Beach Club convention center, Checked in there reservations for company's and there guests in and gave them there itinerary

• Worked in a high Volume call center
• Customer Service
  Opened Credit Cards for Customer
  Worked with customers raising there credit limits
  Did Billing and taking payments for the customer ,
  Sales,
  Working in a fast pace environment,
  Promoted to Business Card
  worked with business to get there accounts open and to increase there credit
  Build relationship with Business
  Then I got promoted to the fraud Department.
  The fraud department i investigated cases worked to see if it was fraud
  Worked with the government if it was fraud