Margaret Barclay
Kenosha,WI
Summary
Driven professional with a track record of enhancing customer experience and streamlining operations at The Woof- Daycare And Boarding. Excelled in conflict management and multitasking, significantly reducing wait times and fostering strong client relationships through exceptional communication. Demonstrated cash handling and scheduling expertise, contributing to operational efficiency and team cohesion. Reliable team member presenting a high level of ownership and initiative, possessing exceptional work ethic, and having the desire to go above and beyond to exceed company expectations. Successful in fast-paced environments to manage goals and team development.
Overview
3
3
years of professional experience
Work History
Front Office Receptionist
The Woof- Daycare And Boarding
12.2022 - Current
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Interacted with customers by phone, email, or person to provide information.
- Maintained a clean reception area to promote a positive, professional environment for clients.
- Maintained high professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Handled many dogs at a time, ensuring safety measures were met at all times
- Organizing all client information in a filing system as well as computer system
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
Assistant Manager
Trolley Dogs
03.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Opening in the morning, ensuring stock is prepped, and finishing stock prep from the closing shift.
- Days consisted of customer service, working in fast-paced conditions with minimal mistakes, taking orders, and making food.
- Weekly shipment intakes of inventory, loading and unloading inventory over 50 lbs overhead.
- performing closing duties efficiently and promptly.
- Coming in on my days off, covering shifts, and regularly working overtime.
Education
No Degree - Biology
Carthage College
Kenosha, WIBachelor of Science - Biology
University of Wisconsin - Parkside
Kenosha, WI05.2026
Skills
- Telephone skills
- Appointment Scheduling
- Verbal and written communication
- Listening Skills
- Time Management
- Building Relationships
- Cash Handling
- Task Delegation
- Conflict Management
- Scheduling appointments
- Multitasking
Timeline
Front Office Receptionist
The Woof- Daycare And Boarding
12.2022 - Current
Assistant Manager
Trolley Dogs
03.2021 - 11.2022
No Degree - Biology
Carthage College
Bachelor of Science - Biology
University of Wisconsin - Parkside