Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Margaret Biggs

Margaret Biggs

Las Vegas

Summary

A seasoned professional with 20 years of administrative and Food Service experience in healthcare and hospital settings. Proficient in Electronic Medical Records (EMR), scheduling appointments, and adhering to HIPAA guidelines, seeking Front Office Assistant role to leverage extensive background in patient coordination and administrative support. Strategic professional in athletic coaching and scouting, known for high productivity and efficient task completion. Possess specialized skills in player development, team strategy formulation, and performance analytics. Excel in leadership, communication, and adaptability, ensuring successful team dynamics and individual athlete growth.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Head Basketball Coach (Volunteer)

City of Henderson Parks & Recreation
Henderson
06.2025 - Current
  • Developed and implemented practice plans to improve team performance.
  • I talk with parents regularly about their children's progress in the program.
  • Monitored student athletes' academic progress to ensure eligibility for participation in athletic activities.
  • Collaborated with staff members from other departments on initiatives related to the basketball program.
  • Planned trips for away games; coordinated transportation, lodging, meals.
  • Worked with administration to set an appropriate budget and tracked all expenses.
  • Provided individual instruction and mentoring for student athletes on technical skills, tactics, and game strategy.

Senior Recreation Assistant

City of Henderson Parks & Recreation
Henderson
06.2025 - Current
  • Works within the Parks and Recreation Department, primarily focusing on the operation and maintenance of recreational facilities, and assisting with various programs.
  • Handle a wide range of duties, including customer service, facility management, and assisting with the development and implementation of recreational activities for people of all ages.
  • Opening and closing facilities, ensuring a safe and clean environment, and performing light maintenance and custodial duties.
  • Handling clerical tasks, such as answering phones, and registering participants.
  • Assisting in training other staff members and volunteers.
  • Providing information about facilities and programs, addressing inquiries, and adhering to safety protocols.

Sports Program Supervisor

City of North Las Vegas Parks & Recreation
Las Vegas
04.2023 - 08.2024
  • Managed daily operations, including activity scheduling, conflict resolution, and equipment distribution, to ensure smooth program execution.
  • Coordinated with multiple departments to develop and implement schedules, teams, and clinics, enhancing program efficiency and participant engagement.
  • Oversaw game logistics, including official scheduling and scorekeeping, while enforcing facility usage rules to maintain a structured sports environment.
  • Delivered weekly activity reports to the program director, maintained comprehensive documentation, and upheld safety by administering first aid and completing incident reports.

Surgical Services Dept O.R Office Specialist

University Medical Center of Southern Nevada
Las Vegas
10.2006 - 05.2023
  • Collaboration with a diverse range of stakeholders, including clinicians, insurance representatives, and others, to resolve credit balances and streamline claims and refund processes.
  • Ensured accurate evaluation and processing of billing information, verifying charge entries, and capturing submissions to maintain financial integrity.
  • Coordinated staff workload and resource allocation in conjunction with the Charge Nurse, addressing personnel issues, and optimizing team performance.
  • Managed comprehensive patient records, facilitating efficient data retrieval and report generation to support clinical operations.
  • Scheduled surgical procedures, provided patients with pre-operative instructions, and upheld high standards of customer service in a dynamic healthcare setting.
  • Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;
  • Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;
  • Knowledge of nutrition and specialized diets;
  • Experience with oversight of diet offices; and/or
  • Strong management skills, preferably in healthcare.
  • Managed patient scheduling and appointment coordination for efficient service delivery.
  • Assisted in maintaining medical records and ensuring compliance with regulations.
  • Processed incoming mail and packages, distributing to appropriate departments promptly.
  • Collaborated with healthcare professionals to facilitate effective communication and workflow.
  • Utilized electronic health record systems for data entry and retrieval tasks efficiently.
  • Supported administrative staff in preparing reports and documentation for meetings.
  • Trained new employees on office procedures and best practices for operations.
  • Completed data entry tasks accurately and efficiently utilizing various software programs.
  • Processed payroll timecards on a bi-weekly basis ensuring accuracy of hours worked.
  • Created spreadsheets to track customer service metrics such as response times and resolution rates.
  • Prepared presentations using Microsoft Office Suite software applications.
  • Generated invoices and tracked payments from customers.

Food Service & Nutrition Assistant

University Medical Center of Southern Nevada
Las Vegas
10.1999 - 10.2006
  • Supervisor and management experience in a healthcare setting.
  • Exemplary leadership and communication skills, collaboration with clinical dietitians and management, to provide the highest standards of customer service to our patients.
  • Passion for serving our patients and customers (Compassion, Accountability, Respect, Enthusiasm, and exemplary customer service), and great food service.
  • Knowledge of nutrition and all specialized diets.
  • Experience working in all aspects of the diet office, with communication and visitation, to give each patient an exemplary experience.
  • Strong management skills, preferably in healthcare.
  • Manage comprehensive dietary assessments with patients and nutritionists to tailor meal plans, ensuring alignment with individual health requirements and dietary restrictions.
  • Oversee and maintain accurate distribution of specialized meals to patients, verifying adherence to dietary protocols, and scheduled meal times.
  • Assisted dietitians in developing customized meal plans for patients.
  • Monitored food safety standards during meal preparation and service.
  • Coordinated food inventory and managed supply orders efficiently.
  • Conducted regular kitchen inspections to uphold cleanliness and organization standards.
  • Compiled reports containing nutritional information for specific foods and diets.
  • Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
  • Performed calculations regarding nutrient content of meals served in accordance with regulations.
  • Instructed individuals on proper portion sizes, menu planning techniques, meal preparation methods.
  • Participated in quality assurance activities such as audits or reviews of patient records for accuracy.
  • Established and maintained thorough nutritional records and information.

Courier

APL (Associated Pathology Laboratories)
03.1995 - 06.1999
  • Transport Toxicology reports to area businesses, hotels, and casinos.
  • Daily route pick-up of blood, urine specimens from medical offices, hospitals, and prisons.
  • Consistently able to lift 50lbs
  • Clean driving record
  • Use of two-way radio, company cell phone for communication
  • Use of the company vehicle
  • Clean Background Check
  • Day shift, Evening shift, Weekend shift availability.
  • Transport of specimens at correct temperatures to maintain specimen integrity
  • Deliver mail and materials to clients as designated by supervisor or lead courier daily.
  • Exemplary customer service

Patient Transporter-Radiology Dept

Sunrise Hospital Medical Center
01.1997 - 01.1999
  • Managed daily patient records/logs, scheduling patients for diagnostic tests and exams for x-rays, nuclear medicine, and ensuring compliance with healthcare policy standards.
  • Coordinated patient care, transporting diagnostic imaging patients, providing preparatory instructions, and facilitating communication between nursing and medical personnel, while handling oxygen tanks with an emphasis on collaborating O2 tanks.

Education

AA - Data Entry/Accounting, Data Entry/Accounting

Harold Washington City College
Chicago, IL
05-1990

Some College (No Degree) - Health Care Administration, Health Care Administration

Grand Canyon University
Phoenix, AZ

Skills

  • Microsoft Office
  • EPIC Healthcare
  • Typing (55 wpm)
  • Super Write (80 Wpm)
  • DBase III
  • Lotus 2-3
  • WordPerfect 51/61
  • AS400/I Series
  • Customer service
  • Multitasking
  • Communication
  • Electronic Medical Records (EMR)
  • Organizational skills
  • Budget management
  • Leadership
  • Team management
  • Performance analysis
  • Time management
  • Data tracking

Certification

  • Licensed Basketball Coach, The USA Basketball Organization
  • CPR/First Aid/AED Certified

Timeline

Head Basketball Coach (Volunteer)

City of Henderson Parks & Recreation
06.2025 - Current

Senior Recreation Assistant

City of Henderson Parks & Recreation
06.2025 - Current

Sports Program Supervisor

City of North Las Vegas Parks & Recreation
04.2023 - 08.2024

Surgical Services Dept O.R Office Specialist

University Medical Center of Southern Nevada
10.2006 - 05.2023

Food Service & Nutrition Assistant

University Medical Center of Southern Nevada
10.1999 - 10.2006

Patient Transporter-Radiology Dept

Sunrise Hospital Medical Center
01.1997 - 01.1999

Courier

APL (Associated Pathology Laboratories)
03.1995 - 06.1999

AA - Data Entry/Accounting, Data Entry/Accounting

Harold Washington City College

Some College (No Degree) - Health Care Administration, Health Care Administration

Grand Canyon University

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Margaret Biggs