Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Margaret Billips

Summary


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Excellent interpersonal and time management skills. Highly adaptable to any schedule and ambitious in any career!

Overview

3
3
years of professional experience
1
1
Certification

Work History

Patient Sitter

William R. Sharpe Jr. Hospital
12.2024 - 03.2025
  • Continuous hall walks to prevent accidents/contraband, and assisting Patients with tasks such as eating.
  • As a PS I'm responsible for doing CCO's and 1:1's.
  • Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
  • Increased patient morale through engaging conversation and companionship throughout their hospital stay.

Baker/Team Lead

Panera Bread
10.2023 - 12.2024
  • As a baker at Panera, I'm in charge of remembering ingredients, managing timelines, and making bread/sweets.
  • At the end of every shift, I'm responsible for cleaning my station, moping, and making sure all of my daily tasks are done.
  • As a Team Lead, I am apart of management which means I'm responsible for setting a good example for all employees especially the ones I train. Every shift, I make sure every task is done correctly and accurately.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Trained and supervised new employees on bakery operations and procedures.

Retail Associate

The Pottery Place
04.2023 - 09.2023
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Maintained clean sales floor and straightened and faced merchandise.

Hostess/Waitress

Fujiyama Japanese Steakhouse
04.2022 - 04.2023
  • Being a Hostess meant I was responsible for seating customers, answering the phone, and packing/taking takeout orders.
  • While serving, I had to work with people of all backgrounds and be quick, but proficient in everything I do.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

High School -

Woodrow Wilson High School
Beckley, WV
04-2023

Skills

  • Organizational skills
  • Leadership
  • Communication skills
  • Time management
  • Computer skills
  • Customer service
  • Microsoft Excel
  • Microsoft Word
  • Basic medical terminology
  • First aid and safety
  • Incident reporting
  • Certified in CPR/AED

Accomplishments

  • Achieved promotion to management within 6 months
  • Recognized consecutively for customer service skills
  • Documented and resolved numerous issues

Certification

  • Food Handler Certification
  • ServSafe
  • CPR Certification February 2025 to February 2027
  • AED Certification February 2025 to February 2027
  • Driver's License January 2024 to May 2026

Languages

English
Native or Bilingual
German
Professional Working

Timeline

Patient Sitter

William R. Sharpe Jr. Hospital
12.2024 - 03.2025

Baker/Team Lead

Panera Bread
10.2023 - 12.2024

Retail Associate

The Pottery Place
04.2023 - 09.2023

Hostess/Waitress

Fujiyama Japanese Steakhouse
04.2022 - 04.2023

High School -

Woodrow Wilson High School

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Margaret Billips