Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margaret Bowers

Cleves

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Server

Montgomery Inn
08.2023 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and requests.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Developed familiarity with menu items to provide informed recommendations to guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Wine Associate

Vino Volo
04.2022 - 08.2023
  • Educated customers on wine selections, enhancing their purchasing experiences.
  • Assisted in inventory management, ensuring accurate stock levels and product availability.
  • Collaborated with team members to maintain store presentation and cleanliness standards.
  • Developed knowledge of wine regions, varietals, and pairings to offer tailored recommendations.
  • Trained new associates on product knowledge and customer interaction best practices.
  • Demonstrated expertise in various wine regions, varietals, and production methods to address customer inquiries confidently.

Assistant General Manager

Grand Finale Restaurant
10.2000 - 12.2021
  • Streamlined daily operations by coordinating schedules and delegating tasks to enhance team efficiency.
  • Oversaw daily operations, ensuring compliance with health and safety regulations.
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Trained new servers on menu offerings and service protocols.
  • Upsold daily specials, contributing to increased overall sales revenue.
  • Recommended food and beverage pairings based on customer preferences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supervised all areas of restaurant to keep it clean and well-maintained.

Education

GED -

Academy of The New Church
Bryn Athyn, PA

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Food running
  • Team collaboration
  • Suggestive selling
  • Relationship management
  • Allergy awareness
  • Wine service

Certification

  • Food Safety Handling Training - 2022 - 2025
  • Currently studying for WSET 1

Timeline

Server

Montgomery Inn
08.2023 - Current

Wine Associate

Vino Volo
04.2022 - 08.2023

Assistant General Manager

Grand Finale Restaurant
10.2000 - 12.2021

GED -

Academy of The New Church

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