Margaret Brim
Beaumont,TX
Summary
Adept at managing high-risk situations and reducing contraband in correctional facilities, I leveraged my first aid training and conflict resolution skills at LaSalle Southwest Corrections to ensure inmate safety and maintain order. My approach has consistently enhanced safety and operational efficiency, demonstrating a strong blend of tactical and interpersonal abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Correctional Officer
LaSalle Southwest Corrections
Beaumont, TX
03.2012 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Customer Service Specialist
Conns Corporate
Beaumont, TX
10.2009 - 03.2012
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained and managed customer files and databases.
Correctional Officer
Geo Group Inc
Beaumont, TX
05.2006 - 10.2009
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Education
Associate of Applied Science - BUSINESS MANAGEMENT
LAMAR INSTITUTE OF TECHNOLOGY
Beaumont, TX12.2001
Skills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
Certification
- Certified Jail Officer (CJO) - American Jail Association.
Timeline
Correctional Officer
LaSalle Southwest Corrections
03.2012 - Current
Customer Service Specialist
Conns Corporate
10.2009 - 03.2012
Correctional Officer
Geo Group Inc
05.2006 - 10.2009
Associate of Applied Science - BUSINESS MANAGEMENT
LAMAR INSTITUTE OF TECHNOLOGY