Margaret Brock
Houston
Summary
Organized Call Center Agent offering 1-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Foundever
09.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier
Whataburger
01.2017 - 03.2020
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked flexible schedule and extra shifts to meet business needs.
Office Assistant
J.H. Premier
09.2016 - 11.2017
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Input data into spreadsheets and databases.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Completed clerical tasks such as filing, copying, and distributing mail.
Call Center Customer Service Representative
Landry's Corporation
07.2015 - 08.2016
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Northbrook High School
Houston, TX05.2014
Skills
- Training and Development
- Good Listening Skills
- Written and Oral Communications
- Database Maintenance
- Customer Support
- High-Volume Environments
- Call Center Operations
- Customer Satisfaction
- Sales Strategies
- Customer Inquiries
- Complaint Resolution
Timeline
Customer Service Representative
Foundever
09.2023 - Current
Cashier
Whataburger
01.2017 - 03.2020
Office Assistant
J.H. Premier
09.2016 - 11.2017
Call Center Customer Service Representative
Landry's Corporation
07.2015 - 08.2016
High School Diploma -
Northbrook High School
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