Margaret Brock
Houston,TX
Summary
Results-driven sales professional skilled in customer service and sales strategies. Demonstrated ability to manage inquiries, track leads, and collaborate with teams to identify strategic opportunities, leading to increased customer satisfaction and sales growth.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Inside Sales Representative
TTEC
Houston, TX
07.2025 - Current
- Delivered superior customer support, boosting account retention rates significantly.
- Managed customer inquiries by providing accurate product information and availability.
- Utilized CRM software to track leads and maintain precise customer records.
- Conducted follow-up calls to nurture relationships and increase sales engagement.
- Collaborated with team members to identify strategic sales opportunities, and refine approaches.
- Consulted with customers to facilitate effective product selection and purchasing decisions.
Customer Service Representative
Foundever
09.2023 - 12.2024
- Resolved customer inquiries through knowledgeable service, enhancing satisfaction levels.
- Answered incoming calls by providing professional assistance to each customer.
- Executed follow-up calls to confirm satisfactory resolution of customer issues.
- Maintained professionalism while navigating challenging customer situations.
- Assisted customers with product selection, ordering, billing, and technical support.
Cashier
Whataburger
01.2017 - 03.2020
- Documented orders, answered questions, and processed payments to maintain efficient service.
- Prepared beverages, ice cream, and specialty items to fulfill food orders.
- Maintained cleanliness and organization of check-out areas for an appealing store environment.
- Demonstrated knowledge of menu items, pricing, and promotions to assist customers effectively.
- Ensured work area remained clean throughout shifts to promote safety and efficiency.
- Exhibited calm demeanor while working nights, weekends, and holidays to enhance customer experience.
- Counted and balanced cashier drawers daily to ensure accurate financial reporting.
- Replenished supplies including napkins, straws, and condiments to support uninterrupted service.
Office Assistant
J.H. Premier
09.2016 - 11.2017
- Handled incoming calls professionally, directing them to appropriate personnel.
- Maintained electronic and physical filing systems for efficient document retrieval.
- Executed accurate data entry tasks using ADP Workforce Now and QuickBooks Payroll Software.
- Prepared necessary paperwork for payroll processing to ensure timely submissions.
- Assisted with payroll processing by accurately entering timesheets into the payroll system.
- Organized, sorted, and filed records of office activities and business transactions.
- Supported payroll administration tasks to streamline operations.
- Ensured timely completion of data entry tasks for smooth processing.
Call Center Representative
Landry's Inc.
07.2015 - 08.2016
- Interacted with customers via phone and email while maintaining high professionalism levels.
- Provided knowledgeable service on incoming calls to ensure customer satisfaction.
- Updated systems with order specifics, customer preferences, and billing information.
- Supported sales team in driving growth through effective collaboration.
- Resolved escalated customer service issues to uphold satisfaction and foster loyalty.
- Maintained accurate customer accounts, addresses, and contact information in databases.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL03-2028
Undergraduate Certificate in Accounting - Accounting
DeVry University
03-2025
Skills
- Data entry and spreadsheets
- Accounting software proficiency
- Call management and center experience
- Microsoft Excel expertise
- Payroll processing
- Bookkeeping fundamentals
- Customer service excellence
- Attention to detail
- Goal-oriented mindset
- Insurance sales strategies
- Sales quotes and upselling
- Licensed insurance agent
Certification
BLS
Accomplishments
- Deans List in Fall of 2024
Timeline
Inside Sales Representative
TTEC
07.2025 - Current
Customer Service Representative
Foundever
09.2023 - 12.2024
Cashier
Whataburger
01.2017 - 03.2020
Office Assistant
J.H. Premier
09.2016 - 11.2017
Call Center Representative
Landry's Inc.
07.2015 - 08.2016
Bachelor of Science - Nursing
Chamberlain University
Undergraduate Certificate in Accounting - Accounting
DeVry University