Margaret Bronless
Astoria,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Assistant Manager
WJD Exclusives
New York, NY
10.2017 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Scheduling Manager
Goals Plastic Surgery
New York, NY
10.2023 - Current
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
- Served as central point of contact for all departments.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
- Conducted meetings to update management and staff members on progress.
- Developed comprehensive training programs for new employees, improving overall team performance in managing schedules.
- Followed up with doctors' offices to verify proper scheduled exams.
- Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Created organized filing system to manage department documents.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Restaurant Hostess
Milkflower
Astoria, NY
03.2022 - 03.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
Bachelor of Science - Linguistics And Pedagogics
Kursk State University
06.2016
Skills
- Customer relations understanding
- Team Supervision
- Schedule and Personnel Management
- Confidentiality requirements
- Activity tracking
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Office Management
- Verbal and written communication
- Effective Multitasking
Languages
Russian
Native or Bilingual
English
Full Professional
Timeline
Scheduling Manager
Goals Plastic Surgery
10.2023 - Current
Restaurant Hostess
Milkflower
03.2022 - 03.2024
Assistant Manager
WJD Exclusives
10.2017 - 10.2023
Bachelor of Science - Linguistics And Pedagogics
Kursk State University
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