MARGARET BROWN
Baltimore,MD
Summary
Motivated, focused and driven professional. Over 5 years’ experience outstanding customer service, solution based, excellent communication skills, and quick learner. Ability to work independently and within a team. Proven ability to adapt swiftly to challenges and implement solutions expeditiously. Formally trained in best workforce developmental for adequate safety and company policies and procedures.
Overview
10
10
years of professional experience
Work History
Pearson
Remote
Packer
Amazon
Baltimore, MD
12.2019 - Current
- Accurately mark and label specific containers and products using marking tools
- Load materials and products into packages processing equipment for delivery
- Measure, weigh and count products and materials for accuracy.
Call Center Placement Specialist
06.2021 - 09.2021
- Review gifted documentation including gifted evaluations, Gifted Individualized Education Plans (GIEP), and testing results for compliance and completeness
- Communicate with families who have submitted invalid or incomplete documentation through phone and email correspondence
- Contact families who have been identified as needing additional support or documentation
- Assist with naming, saving, and uploading of enrollment and academic documents as needed
- Assist the Enrollment Processing Team in record maintenance, as needed
- Develop an understanding of the enrollment document upload process in order to communicate when issues occur
- Clearly communicate additional enrollment and placement tasks that are needed in order to progress through the process in verbal and written form
- Demonstrate an understanding of the enrollment and course placement process and how the specialist role impacts the workflow of other positions
- Maintain accuracy of student records/data in accordance with all regulatory requirements
- Demonstrate a general understanding of Connections Academy’s special education program, Individual Education Programs (IEPs), and processes for supplying related services to students
- Coordinate with the Enrollment Team to assist with counseling calls made to prospective families
- Remain up to date with changes in policies and requirements and communicate these changes to families when applicable
- Work with site-based staff (e.g., School Administrative Assistants, Special Education Directors, and School Counselors) to coordinate data collection and key enrollment processes
- Maintain accuracy of student records/data in accordance with all regulatory requirements; and other duties as assigned.
Customer Associate
Angelika Film Center
, Washington
09.2012 - 09.2017
- Provided outstanding customer service to all customers and team members
- Demonstrate consistent and effective sales techniques by meeting expectations for sales
- Measure, weigh and count products and materials for accuracy
- Assist with other Crew functions and perform other duties as directed
- Cleaned and organized facility.
Passenger Service Agent
Delta Global Service
Washington Dulles, VA
05.2012 - 12.2012
- Assisted flight crews in safely directing aircraft to and from the gate
- Loaded and unloaded luggage and cargo
- Performed customer service
- Checked Passengers ID’S.
Cashier
Crown Foods
Landover, MD
05.2012 - 08.2012
- Operated computerized cash register systems
- Memorized product identification codes and weekly special
- Bagged customer’s orders and assisted shoppers find items in the store
- Placed inventory back in stock
- Performed customer service.
Expo Staff Member
Expo Baltimore Convection Center
Baltimore, MD
08.2011 - 11.2011
- Assisted customers with their needs, and showed them to their seats
- Provided translation in English and Spanish
- Registered customer for event.
Volunteer Temporary Assistant
Kids Universe Child Development Center
Washington, DC
06.2008 - 12.2008
- Managed appointments
- Made reservations and itinerary
- Demonstrated knowledge in computer subdirectories and databases
- Created and maintain follow-up and tickler files
- Input data into computerized systems.
Education
Certificate Received: Intense Career Development Training (120 hours) -
STRIVE, Baltimore Employment Services
Diploma - undefined
Bowie High
Timeline
Call Center Placement Specialist
06.2021 - 09.2021
Packer
Amazon
12.2019 - Current
Customer Associate
Angelika Film Center
09.2012 - 09.2017
Passenger Service Agent
Delta Global Service
05.2012 - 12.2012
Cashier
Crown Foods
05.2012 - 08.2012
Expo Staff Member
Expo Baltimore Convection Center
08.2011 - 11.2011
Volunteer Temporary Assistant
Kids Universe Child Development Center
06.2008 - 12.2008
Pearson
Remote
Certificate Received: Intense Career Development Training (120 hours) -
STRIVE, Baltimore Employment Services
Diploma - undefined
Bowie High