Summary
Overview
Work History
Education
Skills
Timeline
Manager

Margaret Brown

Louisville,KY

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Insurance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

39
39
years of professional experience

Work History

Manager

Humana
08.1984 - 06.2023
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
  • Maximized performance by monitoring daily activities and mentoring team members
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
  • Onboarded new employees with training and new hire documentation
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
  • Controlled costs to keep business operating within budget and increase profits
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills
  • Defined clear targets and objectives and communicated to other team members
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Consultant

Humana
08.1984 - 06.2023
  • Analyzed problematic areas to provide recommendations and solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Created and developed detailed work plans to meet business priorities and deadlines.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.

Education

High School Diploma -

Mercy Academy
Louisville
05.1981

Skills

  • Organization and Time Management
  • Flexible and Adaptable
  • Written Communication
  • Critical Thinking
  • Clerical Support
  • Planning and Coordination
  • Multitasking Abilities
  • Active Listening
  • Problem-Solving
  • Training and Development
  • MS Office
  • Excellent Communication
  • Analytical and Critical Thinking

Timeline

Manager

Humana
08.1984 - 06.2023

Consultant

Humana
08.1984 - 06.2023

High School Diploma -

Mercy Academy
Margaret Brown