Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Margaret Burkhardt

Colora,MD

Summary

Performance-driven Vice President with 24+ years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

42
42
years of professional experience
1
1
Certification

Work History

Branch Manager II, Vice President

Harford Bank
04.2022 - Current
  • Connected to community and built relationships through managing networking events, organizational committees, and sitting as a board member for local organization.
  • Utilized connection to the community to build strong business relationships and drive market share.
  • Built high achieving team by fostering a positive, client friendly work environment.

Branch & Business Center Manager, Vice President

PNC Bank
03.2014 - 04.2022
  • Top sales performer in consumer and business segment.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Provided mentorship to new managers nationwide to assist with onboarding and development in joining the firm.

Branch Manager

TD Bank
02.2013 - 03.2014

Branch Manager

Citizens Bank
09.2010 - 02.2013

Branch Manager

Bank Of America
06.1999 - 02.2010

Manager

Mars Supermarket
11.1981 - 06.1999

Education

Associate of Arts - General Studies

Essex Community College
Essex, MD
05.1984

Skills

  • Strong leadership ability with extensive experience in operational management, employee development, business development, and customer service
  • Knowledgeable in retail banking business practice and financial services products/practices
  • Organized with the ability to multi-task and redirect according to shifting priorities to meet business needs
  • Have specialized in consumer and business banking, mortgage/home equity lending, consumer lending, small business/commercial lending, and business cash management solutions

Accomplishments

  • Circle of Excellence Winner (PNC Bank) - 2016, 2018, 2019, 2020, 2021
  • Market All-Star (PNC Bank) - 2016, 2018, 2019, 2020, 2021
  • Sales and Service Award (PNC Bank) - 2017
  • Gallup Great Workplace Award (PNC Bank) - 2017
  • Human Sigma 6 Recipient (PNC Bank) - 2015, 2017

Affiliations

  • Member of the Bel Air Downtown Alliance
  • Board Member of the Chose Hope Women Center
  • Member of the Bel Air Rotary
  • Member of the Chesapeake Professional Women's Network
  • Former Chair of the Bel Air Welcome Committee
  • Former Member of Route 40 Networking

Certification

  • Certificate in Consumer Lending from the American Banker's Association

Timeline

Branch Manager II, Vice President

Harford Bank
04.2022 - Current

Branch & Business Center Manager, Vice President

PNC Bank
03.2014 - 04.2022

Branch Manager

TD Bank
02.2013 - 03.2014

Branch Manager

Citizens Bank
09.2010 - 02.2013

Branch Manager

Bank Of America
06.1999 - 02.2010

Manager

Mars Supermarket
11.1981 - 06.1999

Associate of Arts - General Studies

Essex Community College

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Margaret Burkhardt