Margaret Burns

• Vigilantly identified instances of fraud, misconduct, and technical anomalies

• Managed simultaneous surveillance of hundreds of cameras with meticulous attention to detail.

• Fostered seamless interdepartmental collaboration, ensuring transparent communication and adherence to regulations.

• Proficiently utilized a range of software tools including Teams, Microsoft Excel, Word, and Outlook, along with specialized platforms such as Synectics and iTrak.

• Established strong partnerships and collaborated closely with township and State police authorities.

• Aligned operations seamlessly with the State Gaming Commission Board, contributing to regulatory compliance and operational excellence.

• Orchestrated comprehensive management of customer accounts, ensuring satisfaction and loyalty.

• Efficiently processed returns and refunds, meticulously maintaining accuracy and compliance.

• Proficiently navigated software platforms including Bigcommerce, ShipStation, and Authorize.net, streamlining operations.

• Demonstrated adeptness with Microsoft Word and Excel for data management and reporting purposes.

• Cultivated a supportive and positive work environment conducive to productivity and team morale.

• Provided prompt assistance to customers via live chat, enhancing their experience and resolving queries effectively.

• Thrived in a high-volume call center environment, adeptly addressing inquiries and issues with professionalism.

• Methodically collected and documented orders, ensuring precision and consistency in record-keeping.

• Played a pivotal role in troubleshooting applications, ensuring seamless functionality and user experience.

• Conducted thorough inventory management through meticulous spreadsheet maintenance.

• Proactively identified and addressed instances of fraud, bolstering security and safeguarding company interests.

• Supervised 10 merchandisers at three locations

• Merchandise, rotate plants for best product placement

• Established working relationships with horticulture vendors

• Managed deliveries and coordinated the location/placement via planogram

• Proactively managed schedule changes and delivery changes weekl

• Seasonal position
• Worked on a register, floor, and back room
• Helped customers do returns
• Find specific items and suggest similar ones if sold out of specific product
• Worked on registers
• Took phone calls
• Counted drawers
• Knowledge of current trends and new products
• Surveillance for theft.