Margaret Burnum
Muncie,IN
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
Work History
General Manager
Pizza King Inc
Muncie, IN
09.2018 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
CAP Team Supervisor
Walmart
Charlottesville, VA
05.2016 - 09.2018
- Provided daily supervision and support to a team of 10 CAPs.
- Ensured compliance with company policies and procedures.
- Worked closely with other supervisors to ensure efficient operation of the department.
- Ensured that safety protocols were followed at all times by team members.
- Coordinated restocks to keep retail displays organized and full for customers.
- Implemented loss prevention strategies, reducing shrinkage rates.
Shift Leader
Taco Bell
Muncie , IN
06.2006 - 07.2016
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Utilized POS systems efficiently for order processing and inventory management.
- Supervised team of 10 during daily shifts, ensuring efficient operation and customer satisfaction.
Education
High School Diploma -
Muncie Central High School
Muncie, IN06-2008
Skills
- Project Management
- Loss Prevention
- Customer Retention
- Sales
- Staff Supervision
- Schedule Management
- Customer Relationship Management
- Cost Reductions
- Supervision and training
- Administrative Skills
- Communication Skills
- Performance Evaluations
- Team Leadership
- Verbal and written communication
- Performance Improvement
- Team Player
- Staffing
- Leadership
Timeline
General Manager
Pizza King Inc
09.2018 - Current
CAP Team Supervisor
Walmart
05.2016 - 09.2018
Shift Leader
Taco Bell
06.2006 - 07.2016
High School Diploma -
Muncie Central High School
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