Margaret Burrow
Center Point,Alabama
Summary
Detail-oriented Claims and Billing Operations Professional with 20+ years of experience supporting high-volume customer service, billing resolution, and account reconciliation in regulated environments. Proven ability to prepare, analyze, review and submit claims, identify discrepancies, ensure data accuracy, and meet strict productivity and quality metrics. I am highly skilled at working independently, managing repetitive tasks with precision, and supporting timely reimbursement. Seeking to contribute to CVS Health / Omnicare as an Adjudication Associate.
Overview
33
33
years of professional experience
Work History
Billing Disputes & Customer Support Specialist
AT&T Corporation
Birmingham, AL
05.1997 - 06.2025
- Served as primary contact for enterprise wholesale clients, managing high-volume billing inquiries call, rate changes, contract amendments, and financial disputes.
- Conducted detailed billing and financial data reconciliation, researching variances across multiple systems to ensure verification of accuracy and revenue integrity.
- Processed documentation reviews of high volumes of billing and account data, ensuring accuracy, completeness, and compliance with company regulatory standards and internal controls.
- Investigated claims related billing discrepancies, identified root causes, contract changes and executed timely resolutions to prevent delayed payments or revenue loss.
- Entered, updated, and validated customer and financial data across multiple systems with a high degree of accuracy to enhance audit support and reporting.
- Prepared, reviewed, documentation and account adjustments to support billing corrections and dispute resolution in compliance with operational procedures.
- Monitored workflow queues to meet daily production goals and quality benchmarks and managed electronic records.
- Collaborated with internal department to resolve complex account issues efficiently.
- Maintained customer sensitive information with confidentiality and adhered to corporate compliance meeting performance, quality, and customer satisfaction.
- Served as primary contact for enterprise wholesale clients, managing high-volume billing inquiries call, rate changes, contract amendments, and financial disputes.
Contract Administrator Assistant
PEMCO Aeroplex
Birmingham, AL
01.1992 - 05.1997
- Prepared, reviewed, and maintained Department of Defense (DoD) contracts, ensuring accuracy, compliance, and financial integrity.
- Supported contract negotiations, pricing analysis, proposal preparation, and issue resolution for senior leadership.
- Collaborated with Labor Union and UAW representatives during negotiation and compliance with operational procedures and processes.
- Ensured compliance and adherence to federal regulations, contractual requirements, and internal financial controls.
- Maintained organized documentation supporting audits, contract reviews, managing multiple tasks and regulatory reporting.
- Prepared, reviewed, and maintained Department of Defense (DoD) contracts, ensuring accuracy, compliance, and financial integrity.
Education
Bachelor of Science - Business Administration
Jacksonville State University
12.2021
Skills
- Claims Process & Submission
- Quality Assurance
- Billing & Invoice Review
- Reimbursement Support
- Documentation & Recordkeeping
- HIPAA Compliance
- Internal Controls
- Financial Discrepancy Analysis
- Compliance & Audit Support
- Claims Adjudication
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Cross-Functional Collaboration
- Attention to Detail
- Written Communication
- Verbal Communication
- Data Entry & Validation
- Multi-System Navigation
- Productivity & Accuracy Metrics
- Time Management
- Error Identification & Resolution
- Healthcare Operation Awareness
- Audit Support & Reporting
Accomplishments
- Project Management Professional (PMP) Course Participant
- Proficient with Microsoft Word, Excel, Outlook, Power Point & Teams utilization.
- 20+ years of experience as Customer Service Expert in Business Operations (non-Pharmacy)
- Billing & Account Problem-Solving with excellent written & verbal communications.
- Team Collaboration- Positive team player working cross functionally w/ internal partners
- Ability to perform multiple tasks effectively – Dedicated and reliable nature
- Trusted resource for handling confidential, complex billing and reconciliation issues.
- Handled electronics records management - Ability to work independently and with a team.
- Ability to work overnight shifts and flexible schedules - Experience in Medical Center setting.
Timeline
Billing Disputes & Customer Support Specialist
AT&T Corporation
05.1997 - 06.2025
Contract Administrator Assistant
PEMCO Aeroplex
01.1992 - 05.1997
Bachelor of Science - Business Administration
Jacksonville State University