MARGARET BYRER
Dayton
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
10
10
years of professional experience
Work History
Class A CDL Truck Driver
Ryder Logistics Inc
05.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Operated CDL Class A vehicles to transport goods and materials in a safe and efficient manner
- Delivered products to customers on time, ensuring accuracy and quality of deliveries
- Maintained thorough knowledge of traffic laws, regulations, and safety procedures to ensure compliance at all times
- Performed pre-trip inspections of vehicles to identify any mechanical issues or potential hazards
- Managed documentation such as bills of lading, delivery receipts, and logbooks accurately and efficiently
- Communicated effectively with dispatchers, customers, and team members to coordinate schedules and resolve any issues or concerns
- Adhered to company policies regarding vehicle maintenance, cleanliness, and appearance standards
- Demonstrated strong problem-solving skills by resolving unexpected situations such as traffic delays or mechanical breakdowns while maintaining professionalism
- Successfully navigated challenging road conditions including inclement weather without accidents or incidents
- Maintained clean driving record throughout employment period
- Ensured compliance with all Department of Transportation (DOT) regulations and requirements
- Maintained a professional demeanor when interacting with customers at pickup/delivery locations
Yard Driver
Toyota Motors Manufacturing - Indiana
05.2023 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
- Improved yard efficiency by implementing proper time management and organizational skills.
- Informed supervisor and shipping lead about shipping concerns to avoid backups.
- Safely operated yard trucks, minimizing accidents and damage to property or equipment.
- Streamlined loading and unloading processes for faster turnaround times, reducing downtime.
- Increased storage capacity of distribution center with planned loading strategies to increase output with cross-docking.
- Effectively communicated with dispatchers, coordinating timely pickup and delivery of freight.
Class A CDL Truck Driver
JEB Logistics
01.2022 - 05.2023
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Kept in close contact with dispatch team to make quick route adjustments and add new stops.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Navigated various terrains and weather conditions, ensuring safe and efficient transportation of goods.
- Ran efficient routes by mapping plans to GPS apps and adjusting for weather and traffic problems.
- Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars.
Owner
Beyond Pro Cleaners
05.2021 - 12.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed. (COVID Cleaning Guidelines)
Patient Referral Coordinator
Southwestern Health Resources
09.2020 - 07.2021
- Serves as one point of contact by answering patient phone calls utilizing department guidelines.
- Maintain dialogue to determine patient needs in order to refer to appropriate clinical area.
- Schedules patient appointments based on clinical protocols and knowledge regarding services provided in all clinical areas.
- Utilizes the computer system to document detailed patient information in the patient and physician telephone encounter regarding the reason for appointment request, symptoms or diagnosis, and purpose of visit with clinic.
- Provides available appointments across clinical areas when services overlap under patient phone calls.
- Utilizes referral nurses as resource to ensure patients receive right level of care at appropriate time.
- Uses MCO guidelines to verify insurances that are currently accepted at UT Southwestern. Provides resources for patients regarding their insurance coverage. When necessary problem solve by utilizing resources on campus when insurance coverage questions are beyond their scope of knowledge. Links appointments to the correct insurance and creates appropriate accounts in Epic as needed. Works closely with community physician offices to obtain referrals for patients.
- Collects clinic specific medical records needed for all specialty clinic appointments. Fax release of information requests on patient behalf to assist patients with collecting medical records. Scan medical records to the EMR after sorting by external record type (i.e. external lab, external office notes) so that they are readily available anywhere on campus.
- Sends out clinic specific new patient packets once appointment is scheduled. Collects program specific questionnaires and applications (i.e. transplant application, liquid diet program and breast questionnaires).
- Answers questions regarding specialty programs and clinics on campus to potential patients, mails pamphlets and other informational marketing materials to patients. Promotes UT Southwestern services to callers.
- Enter patient clinic and marketing information calls into provider database for follow up analysis by marketing and senior leadership.
- Maintains patient confidentiality in accordance with university and department policy.
Membership Service Administrator
Christus Health Insurance
09.2019 - 09.2020
- Effectively review and update a variety of cases with current and accurate case notes
- Provide case status updates while speaking with multiple parties such as attorneys and members regarding their case history, current status and next steps.
- Conduct all case document review and updates while speaking with the member or provider as needed
- Maintain a daily system of providing timely and accurate information required to move cases through the case management workflow.
- Interact professionally (incoming and outgoing calls and correspondence) with medical providers, court staff, recipients and family members and client.
- Perform basic and advanced levels of document review to identify current case status and case management and ensure case progress through workflow.
- Meet department objectives and standards for Customer Service
- Verify and adhere to HIPAA standards while speaking with members and providers on the phone
- Ensure all processes meet HIPAA and federal government security requirements with regards to sharing/storage/PHI
- Open new cases and update all current case information
- May have additional responsibilities as needed to assist with case intake and verification process tasks.
- May have some training responsibilities limited to projects and specific tasks required
- Non-Essential Responsibilities:
- Ability to interface with all levels of people both internally and externally in a professional manner
- Ability to communicate and comprehend well both verbally and in writing, fluently in English.
- Ability to perform well in team environment, to achieve business goals. Ability to maintain a high level of confidentiality and ethics.
- Ability to function effectively under pressure and manage deadline oriented project demands and multiple initiatives.
- Operating knowledge of computers using multiple programs simultaneously
- Great speaking skills to present information in an accurate and positive manner
- Excellent written and oral communication skills
- Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
- Interpersonal skills - able to work effectively with other employees, patients and external parties in a professional manner.
- Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems
- Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
- Systems - Meditrack (Content Management System), HSD Prod (payment tool) Redbook(Processes)
Web Designer/Marketing Assistant
Trosseau of Dallas
08.2019 - 10.2019
- Creation of all marketing communication materials including advertising, fliers, brochures, splash pages, trade show materials, banners, as needed.
- Work closely with all levels of the company to maintain a consistent and effective branding message from the web through other social media outlets.
- Assisted with updating inventory for the store online with the CMS - Xcart.
Customer Service Rep Level I/II
Anthem Blue Cross Blue Shield - Contact Center
01.2019 - 08.2019
- Responsible for assisting the following states with inbound/outbound calls from Members and Providers: Indiana, Kentucky, Virginia, Wisconsin, Minnesota, Texas, New Jersey and Tennessee.
- Thorough understanding of HIPAA Federal Laws and the security of members PHI (personal health information)
- Provided members Medicaid healthcare information and answer general questions from members.
- Processed payments through payment portal.
- Provided account summary information and reviewed billing charges for members monthly contributions.
- Verified receipt of payments and if any balance is due or if coverage has termed.
- Provided eligibility information to members and providers
- Provided benefit and coverage information to members
- Utilized multiple systems per call to pull up members information such as Compas.
- Systems - Knowledge Management, Compass, Facets, Transcentra Lines, Maccess, Anthem payment tool, CSI Payment tool.
- Provided claims status, read/relay information regarding the billing to members
- Skilled in customer relation management systems such as Compas.
- Accepted both inbound and made as needed outbound calls for members and providers.
- Documented member call for future agents to better assist members
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Care Agent
Lowe’s Home Improvement Corp, Contact Center
05.2018 - 01.2019
- Strong customer service skills
- Typing skills (60 wpm)
- Update and educate customers on order status
- Sales
- Vendor liaison
- Skilled in customer relation management systems
- Inbound and outbound calls
Assistant Marketing Coordinator
Johnson Memorial Hospital
02.2018 - 05.2018
- Develop and promote marketing
- Change print marketing pieces through hospital
- Help create and manage social media content
- Website maintenance
Graphic Designer
JT International
09.2015 - 02.2018
- Constant Contact (email platform)
- Product Development
- Flyers
- Large catalog design (150+ pgs)
- Social Media Assets
Education
Bachelor of Science - Graduate - Marketing/Graphic Design
Herron School of Art + Design
Indianapolis, INBachelor of Science - Graduate - Psychology
Indiana University & Purdue University - Indianapolis
Indianapolis, INSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Staff management
- Marketing
Timeline
Class A CDL Truck Driver
Ryder Logistics Inc
05.2024 - Current
Yard Driver
Toyota Motors Manufacturing - Indiana
05.2023 - 05.2024
Class A CDL Truck Driver
JEB Logistics
01.2022 - 05.2023
Owner
Beyond Pro Cleaners
05.2021 - 12.2022
Patient Referral Coordinator
Southwestern Health Resources
09.2020 - 07.2021
Membership Service Administrator
Christus Health Insurance
09.2019 - 09.2020
Web Designer/Marketing Assistant
Trosseau of Dallas
08.2019 - 10.2019
Customer Service Rep Level I/II
Anthem Blue Cross Blue Shield - Contact Center
01.2019 - 08.2019
Customer Care Agent
Lowe’s Home Improvement Corp, Contact Center
05.2018 - 01.2019
Assistant Marketing Coordinator
Johnson Memorial Hospital
02.2018 - 05.2018
Graphic Designer
JT International
09.2015 - 02.2018
Bachelor of Science - Graduate - Marketing/Graphic Design
Herron School of Art + Design
Bachelor of Science - Graduate - Psychology
Indiana University & Purdue University - Indianapolis