Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Margaret Cascone

Champaign,IL

Summary

Dedicated customer service professional with a strong understanding of service delivery and a demonstrated ability to efficiently handle multiple tasks. Committed to cultivating and nurturing professional relationships to drive business results and enhance profitability.

Overview

13
13
years of professional experience
1
1
Certification

Work History

CSR/Logistics/Purchasing/Scheduling/AP

CKS Packaging, Inc.
08.2021 - Current
  • Serve as a liaison between CKS and its customers
  • Advocate for CKS customers with the CKS Urbana Team
  • Stay connected with customers daily regarding orders
  • Convert customer purchase orders into CKS sales orders
  • Production scheduling for 15 blow molding machines and 2 labeling lines
  • Schedule production based on customer need
  • Monitor production to ensure accurate inventory is met
  • Perform random audits to confirm inventory
  • Conduct monthly and yearly plant-wide inventories
  • Oversee warehouse team and operations
  • Schedule all incoming and outgoing shipments
  • Communicate with logistics companies to ensure timely shipments
  • Communicate with warehouse team daily regarding shipments
  • Post customer shipments for invoicing
  • Supervise Administrative Assistant to the CSR
  • Monitor and purchase all raw materials for CKS Urbana plant
  • Create purchase orders for CKS Urbana purchases
  • Receive purchase orders into system
  • Monitor CKS system for invoices waiting for approval
  • Conduct daily line audits to ensure bottle accuracy
  • Assist where needed

Administrative Assistant/AP

CKS Packaging, Inc.
10.2020 - 08.2021
  • Answer phones and greet visitors
  • Assist Human Resources with onboarding for new employees
  • Monitor employee attendance system – Attendance On Demand – for two locations
  • Maintain employee files for two locations
  • Monitor temporary employees for two locations
  • Communicate with temp agencies daily regarding needs
  • Create purchase orders for CKS Urbana purchases
  • Receive purchase orders into system
  • Process invoices in preparation for payment
  • Collect all related PO documentation and send to Corporate AP for payment
  • Assist Sales/Customer service as needed

Event Coordinator

Herriott’s Rents Tents Events
05.2017 - 10.2020
  • Coordinate event rentals for clients (focus = large events)
  • Execute site visits with clients to determine best tent option to accommodate space available
  • Prepare CAD diagrams and price quotes based on site visit
  • Execute rental agreements for client events
  • Main point of contact for all client tent requests
  • Learn and execute new rental software system
  • Train employees on new rental software system
  • Accept payments and post to account
  • Coordinate with Operations Manager to maintain schedule of events
  • Prepare detailed instructions for crew
  • Call J.U.L.I.E
  • For all tent installations
  • Answer multi-line phone
  • Assist with showroom operations
  • Maintain existing client base

Graphics Sales/Event Coordinator

Champaign County Tent & Awning Co.
05.2011 - 05.2017
  • Manage large client graphics account(s)
  • Sell graphics products to clients
  • Develop new client base
  • Maintain existing client base
  • Prepare and coordinate event rentals for clients
  • Execute site visits to determine space available for event
  • Prepare CAD diagrams and price quotes based on site visit
  • Execute rental agreements for client events
  • Accept payments and post to account
  • Work with Installation Manager to maintain schedule of events
  • Prepare work orders with detailed instructions for crew
  • Call J.U.L.I.E
  • For all tent installations
  • Prepare billing for Accounts Receivable
  • Served as first point of contact for all clients 2012-2016
  • Answer multi-line phone and route to proper person when needed
  • Prepared invoicing for all clientele 2012-2016
  • Maintained front office operations 2012-2016

Education

Bachelor of Science - Family & Consumer Sciences/Merchandising, Business Administration

Eastern Illinois University
Charleston, IL
01.1999

Skills

  • Leadership
  • Customer Relations
  • Adaptability
  • Communication
  • Organization
  • Teamwork
  • Decision making
  • Problem solving
  • Active listening
  • Microsoft Office Suite

Accomplishments

*Certified Event Rental Professional, (ARA), 2018

*LEAD Champaign County Graduate, (CCC), 2018

*Chamber Ambassador, (CCC), 2019

*Region 5 Board Member, (ARA), 2020

Certification

*Certified Event Rental Professional, (ARA), 2018

*First Aid, CPR/AED certified, 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CSR/Logistics/Purchasing/Scheduling/AP

CKS Packaging, Inc.
08.2021 - Current

Administrative Assistant/AP

CKS Packaging, Inc.
10.2020 - 08.2021

Event Coordinator

Herriott’s Rents Tents Events
05.2017 - 10.2020

Graphics Sales/Event Coordinator

Champaign County Tent & Awning Co.
05.2011 - 05.2017

Bachelor of Science - Family & Consumer Sciences/Merchandising, Business Administration

Eastern Illinois University

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