Margaret Cerk
Thiensville,WI
Overview
19
19
years of professional experience
Work History
Cashier
Michael's Arts / Crafts
05.2011 - 05.2017
- Provided exceptional customer service by processing transactions efficiently
- Promoted the company's reward program to customers, enhancing customer loyalty and sales
- Handled returns, ensuring customer satisfaction.
Quality Auditor
J. Lodge
04.2008 - 05.2011
- Performed quality audits on Time Warner Cable accounts, ensuring adherence to company standards
- Evaluated sales calls on various aspects, providing constructive feedback to improve performance
- Participated in weekly virtual meetings, contributing to team collaboration and communication.
Quality Auditor and IRS call center rep.
National Telecommuting Institute
07.2005 - 04.2008
- Conducted quality audits for IRS call center, ensuring high standards of service
- Assisted callers by searching tax data, demonstrating strong problem-solving skills
- Handled complaints, showcasing excellent conflict resolution abilities.
Customer Service Representative
Visual Image Photography
08.2001 - 06.2004
- Helped to process photo orders, answered phones, place outbound calls upon product completion.
Outside Sales Representative
Professional Salon Products
02.1998 - 08.2001
- Promote and sell new products, Receive and document orders, Provide account maintenance.
Education
How to use Auto Cad -
University Milwaukee Wisconsin
Milwaukee, WI06.1989
Introduction to DOS -
Waukesha County Tecnical College
Waukesha, WI07.1980
Diploma -
Wauwatosa West High School
Wauwatosa, WI06.1977
Skills
- Quality Auditing
- Customer Service
- Sales
- Problem-Solving
- Conflict Resolution
- Data Entry
Personal Information
Title: Experienced Customer Service and Sales Professional Seeking Remote Appointment Setting Role
Timeline
Cashier
Michael's Arts / Crafts
05.2011 - 05.2017
Quality Auditor
J. Lodge
04.2008 - 05.2011
Quality Auditor and IRS call center rep.
National Telecommuting Institute
07.2005 - 04.2008
Customer Service Representative
Visual Image Photography
08.2001 - 06.2004
Outside Sales Representative
Professional Salon Products
02.1998 - 08.2001
How to use Auto Cad -
University Milwaukee Wisconsin
Introduction to DOS -
Waukesha County Tecnical College
Diploma -
Wauwatosa West High School