Margaret Chandler
Cleveland,OH
Summary
Professional Secretary with over 30 years of experience managing daily administrative support tasks and operations in legal and medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
42
42
years of professional experience
Work History
Secretary Specialist
Cleveland Clinic Main Campus
01.2000 - 05.2022
- Offered technical support and troubleshot issues to enhance office productivity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Composed inter-office correspondence and provided product and service information to customers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and updated records and files to maintain document compliance.
Office Manager
DeLeon-Chandler Construction
01.1989 - 12.1989
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained computer and physical filing systems.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw office inventory activities by ordering, stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Paralegal/Legal Secretary
Stan Jaskiewicz, Esq.
03.1986 - 01.1989
- Established administrative work procedures to track staff's daily tasks.
- Managed phone, email correspondence and handled incoming and outgoing mail and faxes.
- Prepared payroll checks and quarterly tax filings,
Paralegal/Legal Secretary
Parker, Cheshire And Hughes Law Firm
01.1985 - 03.1986
- Diligently edited legal correspondence for grammar and spelling.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Created, indexed, and maintained client binders.
- Obtained signatures from attorneys for legal documents.
- Assisted with preparation of trial materials and documents.
- Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Scheduled all appointments, appearances and briefings.
- Diligently edited legal correspondence for grammar and spelling.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Organized files for court proceedings.
Paralegal/Legal Secretary
J. Michael Small, Esq.
01.1983 - 07.1988
- Diligently edited legal correspondence for grammar and spelling.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Created, indexed, and maintained client binders.
- Diligently edited legal correspondence for grammar and spelling.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Screened telephone calls and forwarded to appropriate departments.
- Created, indexed, and maintained client binders.
- Obtained signatures from attorneys for legal documents.
- Assisted with preparation of trial materials and documents.
- Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Scheduled all appointments, appearances and briefings.
- Diligently edited legal correspondence for grammar and spelling.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Organized files for court proceedings.
Legal Secretary
Turner, Hodson, Watkins & Lynn
03.1980 - 01.1982
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Completed data entry of legal documents into client binders.
- Scheduled and made appointments for my assigned attorney.
- Prepared and obtained necessary documents for real estate closings.
- Transcribed letters, motions, contracts and Wills.
Education
High School Diploma -
South Dade High School
Homestead06.1980
Skills
- Customer Support Needs Assessment
- Interoffice Communications
- Verbal and Written Communication
- Multi-Line Phone Systems
- Professional Correspondence
- Administrative Management
- Filing Experience
- External Communications
- Organizational Systems
- Confidentiality Understanding
- Customer Satisfaction
- Outbound Calls
- File Systems Management
- Mail Distribution
- Keyboarding Skills
- HIPAA Guideline Compliance
- Customer Inquiries
- Dictation and Transcription
- Schedule Management
- Confidentiality and Data Protection
- Multitasking and Time Management
- Transcribing Information
- Transcribe Letters
- Set Appointments
- Reading Comprehension
- Organize Files
- Legal Document Preparation
- Document and File Management
- Dictation
Accomplishments
- Documented and resolved complaints, which led to satisfied clients/patient.
- Achieved respect and admiration for thoroughly and effectively lessening load of immediate "boss/bosses."
- Legal: Achieved respect and appreciation by preparing documents and keeping track of document filing deadlines; working late to meet deadlines when necessary; transcription without errors; drafting correspondence and certain motions in dometic case filings; organizing files needed for trials (organization is one of my strong suits); pulled and copied articles/case law when asked by lawyers; maintained office library; and performed duties of office manager. Titled/paid as paralegal due to knowledge obtained while employed at law firm.
- Medical: Achieved respect and appreciation by my handling of patients' calls; reviewing record to confirm medications and dosing instructions before preparing and forwarding electronic prescriptions to MDs for approval; getting prior authorization and/or savings for patients' medications; answering a lot of patients' questions via phone or My Chart due to 22 years experience as an ophthalmology medical secretary; determined urgent vs. non-urgent need for "add on" patients to MDs hectic clinic schedule. Due to legal background, I ensured MDs were aware of patients' issues and my responses for documentation (approval) of my handling of the issue; forwarded calls and My Chart messages that I was not qualified to answer to MDs.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Secretary Specialist
Cleveland Clinic Main Campus
01.2000 - 05.2022
Office Manager
DeLeon-Chandler Construction
01.1989 - 12.1989
Paralegal/Legal Secretary
Stan Jaskiewicz, Esq.
03.1986 - 01.1989
Paralegal/Legal Secretary
Parker, Cheshire And Hughes Law Firm
01.1985 - 03.1986
Paralegal/Legal Secretary
J. Michael Small, Esq.
01.1983 - 07.1988
Legal Secretary
Turner, Hodson, Watkins & Lynn
03.1980 - 01.1982
High School Diploma -
South Dade High School
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