Summary
Work History
Education
Skills
Work Availability
Certification
Software
Languages
Websites
Timeline
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Margaret Chapman, MBA

Perdido Beach,AL

Summary

Healthcare financial system integration leader with 19+ years of experience. Delivers efficient implementations and fosters strong client partnerships via tailored solutions, specialized training, and process optimization.

Work History

Implementation Professional II

Trubridge
04.2017 - Current
  • Electronic Health Record & Information Systems Provider
  • Assisted clients in developing new processes/procedures to facilitate the integration of new financial software into daily functions via Guide CX to successfully implement 70 plus healthcare facilities
  • Reconciled financial reports to legacy system to validate and ensure accuracy of data and calculations
  • Assessed sites administrative policies to determine the need for custom programming and documented the details outlining the project integrations and technical solutions via JIRA
  • Performed 5-10 weekly online Webex & MS Teams training sessions to educate transitioning sites and existing support client tickets
  • Contributed to virtual learning environment training materials for client facing website and internal education via Confluence
  • Conducted strategic reviews, system optimizations and SWOT analysis for 30 plus healthcare facilities and recommended actionable strategies to enhance workflow and efficiency

Client Support Representative

CPSI
07.2005 - 04.2017
  • Closed an average of 40 support calls per week as in-house support representative resulting in above 85% same-day average close rate while maintaining an exceptional customer support rating
  • Mentored and coached trainees in software knowledge and customer service strategies during daily team building meetings.
  • Built custom reports to assist administrators with cross-facility financial reporting and metrics.

Education

MBA - Business Management

University of South Alabama
Mobile, AL

Bachelor of Science - Marketing

University of South Alabama
Mobile, AL

Skills

  • Agile Methodology
  • Accounting
  • Payroll
  • Reporting and analytics
  • Project management
  • Business analysis
  • Critical thinking
  • Coaching and mentoring
  • HIPPA
  • ACA

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Workday in Action Series

Credential ID ECXVSD2JPPTY

Issued Sep 2025

Workday Basics Series

Credential ID AXB51M7PID09

Issued Aug 2025

Software

TruBridge

Timetrex

MS Office

GuideCX

Filezilla

JIRA

LibreOffice

Confluence

Slack

WebEx

MS Teams

Clockify

Workday

Sharepoint

Languages

English
Native or Bilingual

Websites

Timeline

Implementation Professional II

Trubridge
04.2017 - Current

Client Support Representative

CPSI
07.2005 - 04.2017

MBA - Business Management

University of South Alabama

Bachelor of Science - Marketing

University of South Alabama

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Margaret Chapman, MBA