Margaret Chapman, MBA
Perdido Beach,AL
Summary
With over 19 years of experience in healthcare financial system integration, consistently achieving success by driving efficient implementations through specialized training, process optimization, and tailored solutions. Track record demonstrates ability to deliver results and build strong client partnerships.
Overview
20
20
years of professional experience
Work History
Implementation Professional II
Trubridge
04.2017 - Current
- Electronic Health Record & Information Systems Provider
- Assisted clients in developing new processes/procedures to facilitate the integration of new financial software into daily functions via Guide CX to successfully implement 70 plus healthcare facilities
- Reconciled financial reports to legacy system to validate and ensure accuracy of data and calculations
- Assessed sites administrative policies to determine the need for custom programming and documented the details outlining the project integrations and technical solutions via JIRA
- Performed 5-10 weekly online Webex & MS Teams training sessions to educate transitioning sites and existing support client tickets
- Contributed to virtual learning environment training materials for client facing website and internal education via Confluence
- Conducted strategic reviews, system optimizations and SWOT analysis for 30 plus healthcare facilities and recommended actionable strategies to enhance workflow and efficiency
Client Support Representative
CPSI
07.2005 - 04.2017
- Closed an average of 40 support calls per week as in-house support representative resulting in above 85% same-day average close rate while maintaining an exceptional customer support rating
- Mentored and coached trainees in software knowledge and customer service strategies during daily team building meetings.
- Built custom reports to assist administrators with cross-facility financial reporting and metrics.
Education
Master of Business Administration -
University of South Alabama
Mobile, AL1995
Bachelor of Science - Marketing
University of South Alabama
Mobile, AL1992
Skills
- Agile Methodology
- Accounting
- Payroll
- Reporting and analytics
- Project management
- Business analysis
- Critical thinking
- Coaching and mentoring
- MS Office Suite
- JIRA
- SharePoint
- Confluence
Timeline
Implementation Professional II
Trubridge
04.2017 - Current
Client Support Representative
CPSI
07.2005 - 04.2017
Master of Business Administration -
University of South Alabama
Bachelor of Science - Marketing
University of South Alabama
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