Margaret Chastain
Olympia,WA
Summary
A hardworking employee with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
24
24
years of professional experience
Work History
Bartender/Server
Red Robin
Olympia, WA
05.2016 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided exceptional customer service to customers.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints professionally.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Cocktail Server
Red Wind Casino
Olympia, WA
05.2006 - 12.2008
- Communicated with customers to take drink orders accurately.
- Checked identification of customers to verify age requirements for purchase of alcohol.
- Monitored guest consumption of alcohol and intervened as needed according to established guidelines.
- Provided exceptional service to a high volume of daily customers.
- Maintained accurate cash handling practices while efficiently serving customers.
Server/Bartender/Shift Manager
Farrellis Pizza
Olympia, WA
11.1999 - 02.2005
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on a cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, and restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Some College (No Degree) - Bachelor's in Psychology
Northwest University
Kirkland, WASkills
- Payment Processing
- Food Running
- Menu Memorization
- Food Service
- Basic accounting
- Beverage Preparation
- Handling Difficult Customers
- Organizational ability
- Anticipating guest needs
- Outstanding customer service
- Outgoing Personality
- Customer Service
Timeline
Bartender/Server
Red Robin
05.2016 - Current
Cocktail Server
Red Wind Casino
05.2006 - 12.2008
Server/Bartender/Shift Manager
Farrellis Pizza
11.1999 - 02.2005
Some College (No Degree) - Bachelor's in Psychology
Northwest University