Margaret Cisneros
Houston,TX
Summary
Dynamic and detail-oriented professional with extensive experience as a PBX Operator at Memorial Hermann Memorial City Hospital. Expert in managing phone systems and ensuring effective communication under pressure. Recognized for strong telephone etiquette and excellent verbal communication skills, consistently enhancing patient care and operational efficiency.
Overview
11
11
years of professional experience
Work History
PBX Operator
Memorial Hermann Memorial City Hospital
06.2024 - Current
- Responded effectively to emergency codes using proper hospital procedures.
- Utilized paging system and overhead paging to issue fire alarms, disaster alerts, STAT calls and page MET’s and physicians.
- Communicated patient needs to appropriate personnel and followed proper reporting procedures in compliance with HIPPA laws, documented all patient concerns/complaints and ensured adequate follow-up.
- Answered calls on 2 ring and engaged customers with friendly, professional demeanor.
Unit Secretary
Baylor St. Luke's Medical Center
10.2016 - 02.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained patient confidentiality in line with HIPAA regulations.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Enhanced office productivity by handling high volume of callers per day.
Unit Secretary
DeTar Hospital Navarro
08.2014 - 10.2016
- Processed lab paperwork and requests according to physicians' orders.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Enhanced office productivity by handling high volume of callers per day.
- Monitored inventory levels and advised management of need for replenishment
- Maintained rapport with physicians, nurse and other healthcare personnel.
Education
High School Diploma -
El Campo High School
El Campo, TX05.1987
Skills
- Strong telephone etiquette
- Operating switchboards
- Excellent verbal communication skills
- Typing skills of 50 WPM
- Call transferring
- Paging systems
- Computer skills
- Typing skills
Timeline
PBX Operator
Memorial Hermann Memorial City Hospital
06.2024 - Current
Unit Secretary
Baylor St. Luke's Medical Center
10.2016 - 02.2023
Unit Secretary
DeTar Hospital Navarro
08.2014 - 10.2016
High School Diploma -
El Campo High School
Similar Profiles
Onyinye ObiadazieOnyinye Obiadazie
Medical Technologist at Memorial Hermann Memorial City HospitalMedical Technologist at Memorial Hermann Memorial City Hospital
Tasha BuiTasha Bui
CST at Memorial Hermann Memorial City HospitalCST at Memorial Hermann Memorial City Hospital
Renie ChiRenie Chi
UNIT CHARGE NURSE, Intermediate Care Unit at Memorial Hermann-Memorial City HospitalUNIT CHARGE NURSE, Intermediate Care Unit at Memorial Hermann-Memorial City Hospital
Miguel MarinMiguel Marin
Retail Sales Associate at Home DepotRetail Sales Associate at Home Depot
Emily MontealegreEmily Montealegre
Pharmacy Technician Trainee at Kroger's PharmacyPharmacy Technician Trainee at Kroger's Pharmacy