Margaret Cooper
West Linn,OR
Summary
Personable and outgoing Patient Care Coordinator, committed to offering exceptional service to patients. Positive and upbeat, with strong relationship building abilities. Motivated and hardworking team member, eager to contribute to office and patient success. Organizes and manages simultaneous tasks to support patients and to accomplish personal and business goals. White demonstrating compassion and a true desire to help patients.
Overview
4
4
years of professional experience
Work History
Practice Administrator
Portland Oral and Facial Surgery
2023.02 - Current
- Oversaw daily practice operations by implementing efficient administrative systems and procedures to guarantee seamless service delivery for patients and providers alike.
- Established and fostered strong relationships with referral sources, resulting in increased patient volume at the practice over time and expanded network connections that benefited both the practice and its patients.
- Provided expert knowledge and for patients seeking information about medical, dental and surgical services.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the practice.
- Coordinated and managed patient treatment plans, by working closely with patients, internal and external providers, before, during and after procedures.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Proactively managed patient correspondence and record tracking and communications.
- Maintained long-term relationships with patient's, sales representatives and referring offices.
- Assisted in the development and implementation of marketing materials for specific medical and dental procedures, to educate target audiences.
- Managed administrative logistics of event planning, event booking, and event promotions.
Patient Care Coordinator
Athenix Body Sculpting Institute
2021.10 - 2023.02
- Assessed client needs to recommended and educated appropriate treatment, procedures and products.
- Educated patients about surgeries and provided treatment plan documentation.
- Conducted patient consultations: developed working relationships with patients, provided educating about surgeries, procedures, treatments, etc., pre/post op photos, risks, fees, treatment plan(s), surgery dates.
- Maintained up-to-date knowledge about all products within portfolio allowing for skillful recommendations based on customer needs resulting in increased customer satisfaction.Ability to connect with and build strong relationships with patients.
- Consultation conversion to cosmetic procedure/surgery.
- Fostered collaborative relationships among health care team by communicating, responding to requests, and building rapport.
- Implemented new policies and procedures – coordinating change with staff members and providers.
Medical Receptionist
The Skin Docs Dermatology
2020.08 - 2021.05
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Completed skilled administrative work to support all office staff and operational requirements.
- Completed and filed financial documentation for accounting purposes.
- Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
- Delivered compassionate support and counseling services to patients dealing with the emotional aspects of their dermatological conditions.
- Enhanced patient satisfaction with thorough assessments and personalized treatment plans.
Education
Bachelor of Arts - Healthcare Administration
George Fox University
Newberg, OR12.2023
Skills
- Personable Communication
- Excellent Communication
- Interpersonal Communications
- Exceptional Communication Skills
- Strong Interpersonal Skills
- Client Relations
- Desire and ability to provide excellent customer service at all times
- Product Knowledge
- Relationship building and management
- Work Ethic and Integrity
- Self-motivated and able to work independently
- Organization and time management
- Attention to detail
Timeline
Practice Administrator
Portland Oral and Facial Surgery
2023.02 - Current
Patient Care Coordinator
Athenix Body Sculpting Institute
2021.10 - 2023.02
Medical Receptionist
The Skin Docs Dermatology
2020.08 - 2021.05
Bachelor of Arts - Healthcare Administration
George Fox University
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