Margaret Copas
North Las Vegas,NV
Summary
Dynamic Senior Office Manager with over a decade of experience leading high-performing teams in a large medical practice. Expertise in fostering a collaborative, patient-centered culture that drives success and enhances operational efficiency. Strong leadership skills combined with a commitment to excellence ensure the delivery of exceptional service and support within the healthcare environment.
Overview
19
19
years of professional experience
Work History
SENIOR OFFICE MANAGER
WEE CARE PEDIATRICS
09.2012 - Current
- Oversee main office with 25+ employees including front desk, back office, medical records, referrals and patient scheduling departments.
- Billing oversight in collaboration with billing company, insurance verification, laboratory compliance.
- Medical supply ordering for main location, vaccine ordering for 4 locations and VFC oversight and inspections.
- Accounts payable for 5 locations including business licenses, CLIA and laboratory licensing, utilities, Physician and Provider professional expense reimbursement.
- Processed payroll for 5 locations with over 70+ employees and monitored PTO requests and usage.
- Worked closely with HR for hiring, terminations, office policies and procedures to ensure employment compliance.
- Staff development: Lead morning meetings focused on company culture and positivity to build team strength and confidence.
CERTIFIED MEDICAL ASSISTANT
BRIGHT FUTURES PEDIATRICS
07.2011 - 08.2012
- Front office: insurance verification, referrals, patient collections.
- Back office: directed patients to exam rooms, triage, gather information, performed CLIA waived diagnostic testing.
- Administered immunizations and medications and assisted with circumcisions
CERTIFIED MEDICAL TECHNICIAN
MIKE O’CALLAGHAN MILITARY MEDICAL CENTER, NELLIS AFB
08.2010 - 07.2011
- Directed patients to exam rooms, fielded questions, triaged for physician examinations.
- Administered medications and immunizations in conjunction with RN.
- Assisted physicians with circumcisions.
CERTIFIED MEDICAL ASSISTANT
CHILDRENS URGENT CARE & PED CLINIC
06.2007 - 08.2010
- Front office: insurance verification, referrals, patient copays, deductibles and ROA collections.
- Back office: directed patients to exam rooms, triage, gather information, performed CLIA waived diagnostic testing.
- Administer immunizations and medications.
- Assisted physician with circumcisions.
- Medical supply inventory and ordering, vaccine inventory and ordering.
Education
Associate of Applied Science - Incomplete (Career path change)
COLLEGE OF SOUTHERN NEVADA
LAS VEGASClinical Medical Assistant Program, National Certified Medical Assistant - NCCT
UNITED EDUCATION INSTITUTE
ONTARIO, CASkills
- Healthcare Operations
- Insurance verifications
- Billing oversight, patient collections
- Team leadership
- Inventory management
- Payroll processing
- Accounts Payable
- Vaccine purchasing
- Retail management experience
Timeline
SENIOR OFFICE MANAGER
WEE CARE PEDIATRICS
09.2012 - Current
CERTIFIED MEDICAL ASSISTANT
BRIGHT FUTURES PEDIATRICS
07.2011 - 08.2012
CERTIFIED MEDICAL TECHNICIAN
MIKE O’CALLAGHAN MILITARY MEDICAL CENTER, NELLIS AFB
08.2010 - 07.2011
CERTIFIED MEDICAL ASSISTANT
CHILDRENS URGENT CARE & PED CLINIC
06.2007 - 08.2010
Associate of Applied Science - Incomplete (Career path change)
COLLEGE OF SOUTHERN NEVADA
Clinical Medical Assistant Program, National Certified Medical Assistant - NCCT
UNITED EDUCATION INSTITUTE