Margaret Craft
Memphis,TN
Summary
Results-oriented Territory Sales Manager with high energy levels and passion for customer service and sales. Polished in increasing sales volume by developing business opportunities and implementing effective sales programs. Critical thinker possessing first-rate multitasking, problem-solving and communication skills. Expertise in reducing turnover and minimizing shrinkage. Self-motivated Territory Sales Manager with 5-year background in managing accounts for assigned territories and selling products ethically and with market-driven approaches. Skillfully enhance distribution and availability of products to achieve targeted territorial growth. Performance-oriented Sales Leader offering exceptional record of achievement over 5-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
23
23
years of professional experience
Work History
Bible Study Teacher
Self-employeed
03.2001 - Current
- Assisted with organizing religious activities and services.
- Supported religious leaders in performing various duties.
- Assisted with fundraising activities.
- Participated in religious ceremonies and events.
- Attended meetings with religious leaders.
- Prepared and distributed religious materials.
- Facilitated worship services, encouraging participation from congregation.
- Provided guidance to members of congregation.
- Trained 15 new missionaries on effectively sharing word of God in the community.
- Enhanced student understanding by incorporating real-life examples and relatable anecdotes into lessons.
- Collaborated with fellow teachers to develop creative strategies for better engagement and comprehension.
- Developed comprehensive lesson plans targeting specific learning objectives, leading to improved test scores.
- Provided one-on-one support for students needing additional help, resulting in increased confidence and academic success.
Business Development Manager
Concentrix
03.2021 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision maker
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
Inside Territory Sales Manager
Tropical Nut & Fruit Company
03.2017 - 03.2020
- Managed Surrounding Territories in Memphis, Arkansas & Nashville
- Area
- Submitting orders for, Schools, Hotels, Hospitals weekly use.
- Submitting Customer Monthly Bid.
- Submitting invoice for payment.
- Preparing order forms for warehouse
- Answer Customer Service calls.
- Increased sales revenue by developing and implementing strategic territory plans.
- Established strong relationships with key clients, boosting customer retention rates.
- Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Conducted regular product training sessions for distribution partners, ensuring their ability to effectively sell products to end customers.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 50%% or higher.
Inbound Sales Associate
Service Master/Terminix
02.2012 - 02.2017
- Handled both inbound/ outbound sales call to increase company’s revenue.
- Received award for outstanding performance for the year 2014 & 2015
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Human Resource Manager
Nuprime of Memphis
03.2001 - 01.2012
- Payroll.
- Recruiting, interviewing and hire new staff.
- Needs assessment, and training.
- Maintain work Structure.
- Organize departmental planning.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Devised hiring and recruitment policies for 15-employee company.
Education
Bachelor of Science - Communication
Lancaster University
Mississippi07.2015
Skills
- Ability to provide Clear Communication skills that include, Patience, Empathy, Persuasive speaking, Adaptability, Effective Listening
- Managing Customer Account
- Operating as lead point of contact
- Building and maintaining strong, customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Partnership Development
- Business Growth and Retention
- New Account Development
- Lead Prospecting
Leadership Experience
I am founder of a Distinct and acquired ministry/ received certificate of ordination 12/2001.
References
- Nuprime of Memphis, (901) 323-2248
- Service Master/Terminix, (901) 266-7777
Teacher OF Bible Theology
Received Bachelor's in Biblical Studies from Lancaster University in 2015.
Timeline
Business Development Manager
Concentrix
03.2021 - Current
Inside Territory Sales Manager
Tropical Nut & Fruit Company
03.2017 - 03.2020
Inbound Sales Associate
Service Master/Terminix
02.2012 - 02.2017
Human Resource Manager
Nuprime of Memphis
03.2001 - 01.2012
Bible Study Teacher
Self-employeed
03.2001 - Current
Bachelor of Science - Communication
Lancaster University
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