Margaret Cruz
home health aide, customer service, special education paraperfessional
Philadelphia,PA
Summary
Compassionate and dedicated Home Health Aide with experience at Family First HomeCare LLC, skilled in patient care and emotional support. Proven ability to enhance client well-being through effective communication and meticulous health monitoring. Adept at meal preparation and fostering positive relationships, ensuring comfort and safety in home environments. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Home Health Aide
Family First HomeCare LLC
Philadelphia, PA
05.2024 - Current
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Administered prescribed medications and monitored client health conditions accurately.
- Communicated effectively with healthcare professionals to coordinate comprehensive care plans.
- Maintained detailed records of client progress and communicated changes to family members promptly.
- Provided emotional support and companionship, fostering positive relationships with clients.
- Developed trusting relationships with clients to enhance emotional well-being.
- Provided personal care and support to clients, enhancing overall well-being and comfort.
Customer Service Representative
Internal Revenue Service, IRS
Philadelphia, PA
10.2023 - 02.2024
- Resolved customer inquiries efficiently via phone, email, and chat channels.
- Processed orders and returns accurately to enhance customer satisfaction.
- Collaborated with team members to streamline support processes and improve response times.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Maintained knowledge of product features to address customer needs effectively.
- Guided taxpayers through complex filing processes, enhancing understanding and reducing errors.
- Resolved customer inquiries regarding tax regulations and procedures, ensuring clarity and compliance.
Special Education Paraprofessional
Philadephia School Districe
Philadephia
04.2017 - 04.2018
- Assisted lead teacher in implementing lesson plans and classroom activities.
- Supported individual student needs through tailored educational assistance.
- Assisted teachers in implementing individualized education plans for students with special needs.
- Monitored student progress and behavior, providing feedback to educators to inform instructional strategies.
- Supported classroom activities by providing one-on-one assistance to students, enhancing their learning experience.
Cashier
Kmartcorp
Philadelphia
12.2015 - 12.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced reports at end of shifts.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
Sandwich Artist
Jiffy Mart
Westminster,MD
08.2006 - 12.2007
- Created custom sandwich orders based on customer preferences and dietary restrictions.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
- Trained new team members on sandwich preparation techniques and customer service standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted in inventory management by tracking ingredient usage and restocking supplies as needed.
- Collaborated with team members to enhance workflow efficiency during peak service hours.
Education
Bachelor of Science - Business Administration
Boricua College
New York, NY06-2003
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Behavioral support
- Patient transportation
Languages
Spanish
Native or Bilingual
Timeline
Home Health Aide
Family First HomeCare LLC
05.2024 - Current
Customer Service Representative
Internal Revenue Service, IRS
10.2023 - 02.2024
Special Education Paraprofessional
Philadephia School Districe
04.2017 - 04.2018
Cashier
Kmartcorp
12.2015 - 12.2017
Sandwich Artist
Jiffy Mart
08.2006 - 12.2007
Bachelor of Science - Business Administration
Boricua College