Margaret Cuff
Mokena,IL
Summary
Dynamic professional with a proven track record at Napa D&D Auto, excelling in customer service and team leadership. Enhanced operational efficiency through meticulous cash handling and developed strong client relationships, driving satisfaction. Recognized for decision-making skills that improved store performance and fostered a positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Napa D&D Auto
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Auto Parts Delivery Driver
O Reilly Automotive Inc
07.2023 - 04.2024
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
Parts Counter Person
NAPA Auto Parts - Genuine Parts
03.2017 - 06.2023
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Merchandiser
NAPA Auto Parts - Genuine Parts
03.2014 - 05.2017
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
High School Diploma -
Lincoln Way Community High School
New Lenox, IL06-1997
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Napa D&D Auto
04.2024 - Current
Auto Parts Delivery Driver
O Reilly Automotive Inc
07.2023 - 04.2024
Parts Counter Person
NAPA Auto Parts - Genuine Parts
03.2017 - 06.2023
Merchandiser
NAPA Auto Parts - Genuine Parts
03.2014 - 05.2017
High School Diploma -
Lincoln Way Community High School
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