Margaret Debreli
Santa Monica
Summary
Motivated individual with lots of experience in customer service. Skilled in building customer relationships and understanding client needs. Strong communication and interpersonal skills for providing superior service to clients.
Overview
8
8
years of professional experience
Work History
Cashier
Whole Foods Market
03.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Handled cash with high accuracy and took care to check bills for fraud.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Performed cash and card transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Welcome Desk Receptionist
Bay Club Santa Monica
08.2018 - 06.2020
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Food Server
Treats Frozen Yogurt & Ice Bar
08.2016 - 09.2017
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Place food servings on plates or trays according to orders or instructions.
- Stock service stations with items such as ice, napkins, or straws.
- Prepare food items, such as sandwiches, salads, soups, or beverages.
- Taking customer orders
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
Education
No Degree - Healthcare
SANTA MONICA COLLEGE , SANTA MONICA
Santa Monica High School Diploma -
SANTA MONICA HIGH SCHOOL
SANTA MONICA, CALIFORNIASkills
- Professional demeanor
- Time management
- Cash Register Operation
- Organizational skills
- Money Handling
- Cooperative Attitude
- Telephone Etiquette
- Reliable and Responsible
- Work Ethic and Integrity
- Attention to Detail
- Customer Service
- Patience and Empathy
Timeline
Cashier
Whole Foods Market
03.2022 - Current
Welcome Desk Receptionist
Bay Club Santa Monica
08.2018 - 06.2020
Food Server
Treats Frozen Yogurt & Ice Bar
08.2016 - 09.2017
No Degree - Healthcare
SANTA MONICA COLLEGE , SANTA MONICA
High School Diploma -
SANTA MONICA HIGH SCHOOL