Summary
Overview
Work History
Education
Skills
Timeline
Generic

Margaret Detmer

Nantucket,Massachusetts

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

47
47
years of professional experience

Work History

Property Manager

Exclusive Resorts
04.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Conducted regular inspections of both interior and exterior of properties for damage.

On Island Concierge for Exclusive Resorts

Maureen Maher, Nantucket Island Events
05.2022 - 10.2023
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Managed check-in and check-out procedures for guests.
  • Assisted guests with variety of services and local attraction information.
  • Provided accurate information regarding local attractions, restaurants and activities.

Owner/Manager

Nantucket Bake Shop
05.1976 - 12.2021
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Greenhouse Management

Colorado State University
Fort Collins, CO

Early Childhood Education

Barnard College
New York, NY

Skills

  • Critical Thinking
  • Active Listening
  • Effective Communication
  • Community Relations
  • Customer Satisfaction
  • Guest Relations

Timeline

Property Manager

Exclusive Resorts
04.2023 - Current

On Island Concierge for Exclusive Resorts

Maureen Maher, Nantucket Island Events
05.2022 - 10.2023

Owner/Manager

Nantucket Bake Shop
05.1976 - 12.2021

Greenhouse Management

Colorado State University

Early Childhood Education

Barnard College

Similar Profiles

CREATE PROFILE
Margaret Detmer