Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Dillender

Summary

Dynamic AR Manager with extensive experience at Doan Restoration, skilled in Xactimate and operations management. Proven track record in enhancing collections efficiency and resolving insurance claims, leading to increased profit margins. Adept at staff training and fostering collaboration, ensuring high-quality deliverables and exceptional customer service.

Overview

23
23
years of professional experience

Work History

AR Manager/Senior Estimator/Collection Manager

Doan Restoration of AZ, MI, Dallas & San Antonia
06.2019 - Current
  • Work closely with all insurance companies - resolving all insurance claims resulting in higher profit margins on invoices billed, and ensuring high -quality of deliverables.
  • Work closely with all our accounts/contracts - ASU & property mangers
  • Scheduling Repairs
  • Writing estimates in Xactimate & Cash estimates
  • Review all invoices before sending to insurance for accuracy. Submitting a full package to insurance for payment. Following up on payments.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Oversaw daily posting of payments to customer accounts.
  • Established procedures for collection of past due amounts.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Worked with legal resources and recovery teams to manage default issues.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Created comprehensive reports on collection activities, highlighting key performance indicators and areas for improvement.


Project Coordinator

Response Team 1
11.2014 - 03.2020
  • Billing and Invoicing - Working directly with insurance companies
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Headed up Internet/Google PPC for 28 locations across the US


Accounts Receivable Manager

Disaster Restoration of AZ, TX & CO
03.2014 - 11.2014
  • Work closely with all insurance companies. Settling all disputes and getting invoices paid in a timely manner
  • Verified discrepancies and resolved clients' billing issues
  • Implemented new collection strategies that led to the recovery of lost revenue.
  • Analyzed aging reports and provided recommendations for improving collections efforts.
  • Prepared bills receivable, invoices, and bank deposits.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Completed daily process adjustments to maintain accuracy.
  • Reconciled daily AR ledger and verified proper posting.

Project Coordinator - Contents

Westside Restoration of Arizona & Nevada
08.2010 - 03.2014
  • Managed the content division in 2 states
  • Wrote all estimates for content jobs in Xactimate
  • Working closely with all insurance companies and homeowners
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.

Financial Controller

Stellar Media & Regal Media
08.2002 - 08.2010
  • Worked closely to the owner on all projects
  • Managed daily financial functions in collaboration with accounting and payroll personnel.
  • Prepared accurate financial reports and monthly statements for accounts receivable.
  • Led organizational cash flow and cash flow forecasting initiatives.
  • Prepared balance sheets, cash flow reports and income statements.
  • Completed year-end close processes through effective supervision financial functions and regular treasury transactions.
  • Verified accurate completion of corporate income tax returns and optimal use of favorable tax codes.

Education

High School Diploma -

Coronado High Schools
Scottsdale, AZ
05-1985

Skills

  • Xactimate
  • Efficient in Microsoft, Outlook, Excel
  • Experience in many Restoration Platforms - Contractor Connection & XactAnalysis
  • Multitasking
  • Staff management - Staff training and development
  • Operations management
  • Financial management
  • Emergency response
  • Team leadership - Customer service
  • Decision-making
  • Project management

Timeline

AR Manager/Senior Estimator/Collection Manager

Doan Restoration of AZ, MI, Dallas & San Antonia
06.2019 - Current

Project Coordinator

Response Team 1
11.2014 - 03.2020

Accounts Receivable Manager

Disaster Restoration of AZ, TX & CO
03.2014 - 11.2014

Project Coordinator - Contents

Westside Restoration of Arizona & Nevada
08.2010 - 03.2014

Financial Controller

Stellar Media & Regal Media
08.2002 - 08.2010

High School Diploma -

Coronado High Schools

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Margaret Dillender