Margaret D. Kennedy
Bastrop,TX
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
2020
2020
years of professional experience
Work History
Operations Manager
Soulage Wellness & Aesthetics Center
07.2018 - 11.2019
- Oversee business operations for premier medical spa, offering industry-leading treatments and products for skin care, cosmetic and body enhancement needs including laser treatments, injectables, and other advanced aesthetic and whole-body wellness treatments.
- Perform all functional business operations for a busy practice with 1500+ existing clients and staff of 7 including hiring, staff management, training, payroll, vendor account management, inventory management, accounting, monthly/annual financial preparation, business tax filings, license compliance.
- Generate business using social media to increase revenue. Market services and products by creating advertising content for use in print, digital and in-house. Collaborated on new website development & launch increasing traffic to site over 50%.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Account Executive
Austin Monthly Magazine
02.2016 - 05.2018
- Represent nationally recognized family of publications including Austin Monthly Magazine, Austin Home Magazine, San Antonio Magazine, Casa San Antonio, Texas Music Magazine, and Authentic Texas Magazine .
- Manage $700K annual book of business consisting of print ads, digital ads, on-line marketing campaigns, Ad-words, custom publications, events and in-market activations in B2B & B2C markets. Achieve and exceed a monthly sales goal average of $58-$60K monthly.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Created a one of a kind, custom 28pp publication insert and collateral for the ‘Luxury League Real Estate Network’, an exclusive, members only network of Top Performing, elite real estate professionals in Austin & San Antonio. Annual revenue for single print run exceeded $55K in month of publication in each market.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts. Increased personal client base 42% in first year.
- Leader in Austin Chapter AIA Homes Tour Catalog Sponsorship sales. Worked with chapter President to produce & distribute the tour book each year.
- Conceive, present, and execute tailored marketing programs for advertisers’ needs including original print advertisements, advertorials, high-impact units, print and digital contests, custom events, and custom publications, sponsorships.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
Multimedia Consultant, Special Projects
Greater Baton Rouge Business Report (LBI, Inc.)
08.2010 - 10.2011
- Represent ‘National award-winning’ business journal and multi-media services. Sell print and online marketing opportunities & advertising solutions to marketing and C-level executives (local business owners to Fortune 500 companies) in a B2B/ B2C environment. Develop & support relationships focusing on long term, cross-product marketing goals to increase public awareness and increased profitability for clients.
- Achieve & exceed sales goals and special project goals. Awarded All Time Sales Record March 2011- Baton Rouge Visitors Guide
Commercial Real Estate Agent
Saurage Company Commercial Real Estate
06.2006 - 08.2010
- Represent local, regional and national business owners, retailers, tenants and investors in acquisition and disposition of private, investment, commercial, REIT and bank owned real estate.
- Exclusively Represent CC’s Gourmet Coffee House (Community Coffee) in site selection and procurement for new store locations. Make recommendations to Client on cost, concerns, benefits & feasibility. Opened 7 new locations in 2 years.
- Monitored market trends to identify new opportunities for existing clients as well as potential leads for new business development.
- Negotiate and coordinate Tenant Build out and improvements, review architectural, CAD and schematic drawings.
- Financial analysis, cash flow, investment analysis, property analysis, valuations, broker’s price opinions (BPO’s), RFP’s
- Leveraged strong analytical skills to evaluate financial statements and assess the viability of potential investments for clients.
- Site selection, demographic survey and interpretation (STDB), current market value assessment
- Buyer/ Seller representation. Procure new clients, manage and represent existing client portfolios. +$3.5 Million average sales per year.
- Draft, review and negotiate purchase contracts, lease contracts and renewal contracts. Act of Sale Due Diligence
- Prospecting, networking, marketing/advertising for existing and new construction property.
- Commercial, office, retail, land, multifamily, industrial and bank owned property representation
Supervisor, Property Management Division
Saurage Company Inc.
09.2002 - 06.2008
- Managed office operations, staff operations and third party vendors. Independently oversaw all property management, maintenance, development, and construction activities associated with 21 POAs/HOAs and 1 million+ SF of residential, commercial and industrial real estate investment property.
- Oversaw A/R, A/P & bookkeeping functions, analyze and approved financial reports, created operating budgets, determined special assessments, budgeted and executed Capital Projects, CAM reconciliation, Tenant Build-Out.
- Successfully onboarded YARDI client management software, increasing performance and saving department month end closing time by 70%
- Procured new clients through word-of-mouth reputation, marketing and industry networking channels resulting in 60% increase of portfolio over 3 years. The department recognized highest profitability in its history.
- Proficiency comprehending, negotiating & awarding contracts for vendors, trades, , W/O’s, P/O’s change orders, capital Improvement projects
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Performed property inspections, Preventative Maintenance, Risk Assessment, Emergency Preparedness, Insurance coverage. Rent assessment & collection, make ready/ sale ready. Oversaw $1.5 Million remodel of 30-unit MF complex.
- Develop bid specifications, evaluate and award contracts for routine maintenance and capital improvement projects. Review submissions to ACC for compliance with CCR/ACC requirements.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Chair Board & Annual Meetings. Creation/amendment of Property Associations CCR’s, Bylaws & Declarations , Architectural Control Review, Inspection & Compliance
Property Manager
Hipson Properties Ltd.
08.2001 - 08.2002
- A private company managing over 170 single-family homes, and apartment flats for local, national and international property owners. Independently responsible for the coordination of all vendor/trades management, maintenance and monthly financial reporting.
Leasing Consultant
Wampold Companies
06.2000 - 06.2001
- Professional liaison for 284 unit MF apartment community. Maintained 96% Occupancy rate and on-time rent collection.
- Functioned as a liaison between residents and property staff
- Presented the community and specific apartments to prospects while communicating features and benefits
- Created outreach marketing activities regularly to obtain prospective residents
- Completed all lease paperwork, maintenance requests, work order assignment and maintained resident files
- Distribute and follow-up on renewal notices
Retail
Management
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Recruiting, hiring and training of team members.
- Managed scheduling for store shifts to accomplish proper staffing.
- Trained and guided team members to maintain high productivity and performance metrics.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
Assistant Store Manager
Banana Republic
10.1997 - 07.1998
Co-Manager
Abercrombie & Fitch
10.1996 - 10.1997
Store Manager
Garden Botanika
09.1995 - 10.1996
Assistant Store Manager
The Body Shop
11.1994 - 09.1995
Skills
- Extensive experience in sales management
- Top Performer in sales role
- Proven success in a leadership role
- Effective team collaborator
- Proficient in converting connections to revenue
- Effectively integrate new ideas into daily tasks
- Independent decision-making
- Innovative problem-solving skills
- Proficient in delivering clear messages both orally and in writing
- Maintenance planning
- Vendor sourcing
- Expense reports
- Familiar with various retail, real estate management software and spa CRMs
Affiliations
- AIA- Austin Chapter- Annual Tour Guide Committee
- NARI- Austin Chapter- Annual Tour of Remodeled Homes Guide Committee
- Platinum Top 50 – Annual Realtor Directory
- Twisted X Brewery-Marketing & Events Team
- Mina Elementary PTA- Secretary
- Feed the Need - weekly volunteer
Timeline
Operations Manager
Soulage Wellness & Aesthetics Center
07.2018 - 11.2019
Account Executive
Austin Monthly Magazine
02.2016 - 05.2018
Multimedia Consultant, Special Projects
Greater Baton Rouge Business Report (LBI, Inc.)
08.2010 - 10.2011
Commercial Real Estate Agent
Saurage Company Commercial Real Estate
06.2006 - 08.2010
Supervisor, Property Management Division
Saurage Company Inc.
09.2002 - 06.2008
Property Manager
Hipson Properties Ltd.
08.2001 - 08.2002
Leasing Consultant
Wampold Companies
06.2000 - 06.2001
Assistant Store Manager
Banana Republic
10.1997 - 07.1998
Co-Manager
Abercrombie & Fitch
10.1996 - 10.1997
Store Manager
Garden Botanika
09.1995 - 10.1996
Assistant Store Manager
The Body Shop
11.1994 - 09.1995
Retail
Management
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