Margaret Dowell
San Marcos,TX
Summary
Detail-oriented content moderator with experience in ensuring platform safety and compliance. Known for strong collaboration and adaptability to changing guidelines, enhancing community engagement and content quality.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Content Moderator
TaskUs
New Braunfels, TX
06.2024 - Current
- Reviewed user-generated content for compliance with community guidelines and policies.
- Identified and escalated inappropriate or harmful content to ensure platform safety.
- Utilized moderation tools to assess content accuracy and quality effectively.
- Collaborated with team members to enhance moderation processes and efficiency.
- Adapted quickly to changing guidelines and updated training materials accordingly.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Mental Health Associte
San Marcos Treatment Center
San Marcos, TX
10.2018 - 04.2025
- Monitored patient behavior and progress, ensuring adherence to treatment plans and safety protocols.
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Ensured compliance with all regulatory requirements, maintaining accurate records and adhering to confidentiality guidelines.
- Collaborated with multidisciplinary teams to develop individualized care strategies tailored to patient needs.
- Trained and mentored new staff on crisis intervention techniques and patient engagement practices.
Sales Associate
Macy's
Corpus Christi, TX
10.2017 - 02.2018
- Enhanced customer service experience by actively engaging with customers and addressing inquiries.
- Maintained accurate inventory levels through regular stock assessments and replenishments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Implemented visual merchandising strategies to optimize product displays and attract customers.
Bartender
Zeroz Hard Rock Sports Bar
Corpus Christi, TX
09.2004 - 07.2007
- Maintained cleanliness and organization of bar area, ensuring efficient service flow.
- Managed inventory levels, ordering supplies to minimize waste and optimize stock availability.
- Resolved guest complaints effectively, enhancing overall satisfaction and loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Administrative
Southern Careers Institute
TXSkills
- Cultural awareness
- Patience and tolerance
- Content management
- Online research
- Team collaboration
- Flexible schedule
- Task prioritization
- Relationship building
- Customer service
- Strong attention to detail
- Teamwork and collaboration
- Teamwork
Certification
- Certified TABC, Food Handlers Permit - [Timeframe]
Timeline
Content Moderator
TaskUs
06.2024 - Current
Mental Health Associte
San Marcos Treatment Center
10.2018 - 04.2025
Sales Associate
Macy's
10.2017 - 02.2018
Bartender
Zeroz Hard Rock Sports Bar
09.2004 - 07.2007
Administrative
Southern Careers Institute