Margaret Dowling
Madison,AL
Summary
Versatile Operations Manager with 4 years of diverse and expanding experience supporting operations of client companies. Innovative change agent willing to support operations and administrative work. Dedicated to efficient and effective business operations and to achieving full customer satisfaction.
Overview
9
9
years of professional experience
Work History
Technology Sales Representative
Nolan Transportation Group
04.2023 - Current
- As a technology sales rep, I am still a carrier rep but also have the ability to use our web based booking site for my carriers
- With having access to our web based platform, we add more levels of vetting to our carriers which in turn forces me to ensure my operations and organization is top notch
- Consistently averages 100+ total inbound/outbounds per day while maintaining 600+ sales with 100,000+ in margin per month
- Tracks shipments from pickup to delivery, communicating accurate load information with carriers
- Properly vet carriers to prevent hijack shipments
- Cover loads/move freight by prospecting leads, cold calling and negotiating.
Operations Manager
Nolan Transportation Group
07.2022 - 03.2023
- Oversaw a team of 35 Carrier Sales Representatives for the Northeast Atlanta Office, totaling $2,666,865+ margin per month
- Developed and initiated Standard Operation Procedures that have been adopted by other regions in house to aid and increase productivity
- Monitored daily metrics of team to ensure effectiveness, while maintaining a positive work environment
- Assess and present to leadership Key Performance Indicators (KPI) monthly to improve operational performance
- Implemented procedures that decreased fall offs by 11% and increased digital tracking by 40%
- Established and conducted office team meetings and extended trainings.
Carrier Sales Manager
Nolan Transportation Group
08.2021 - 07.2022
- Participated in 3 corporate training classes for incoming new hire classes
- Assist carrier sales reps with major issues, securing new customers, and developing new relationships
- Obtained and managed relationships with carriers, negotiated contracts, and led team to new processes
- Participated in conducting interviews
- Managed Hattiesburg Carrier Sales Department and oversaw all carrier operations, including: rating, negotiating, booking, and tracking, training, and issue resolution.
Carrier Sales Representative
Nolan Transportation Group
01.2020 - 07.2021
- Consistently outbounds over 100 calls a day with averaging 200+ sales monthly while consistently improving and growing customer base to increase sales and reach hard targets
- Provides consistent and exceptional service to my customers and carrier prospects to determine availability and negotiate rates
- Effectively used the CRM to generate new leads and foster new carrier relationships
- Proficient in managing all areas of sales, account management, and customer service in a fast-paced environment.
Leasing Consultant
Quintus Corporation
03.2019 - 01.2020
- Assists the Property Manager in overseeing the day-to-day operations of a 400+ apartment community and performs a variety of administrative duties such as: Creates and maintains positive relationships with residents in an effort to easily resolve issues and to make the property a pleasant place to live
- Developed thorough knowledge of lease terms, specifications and all community policies
- Stays fully informed of current rental rates, sizes, locations and all amenities of property
- Processes all required administrative forms, reports and related information timely and efficiently.
Leasing Consultant
Executive Affiliates, Inc.
07.2018 - 03.2019
- Maintains closing ratio of 100% in the last 60 days and 85% Year to Date
- Drive sales and generate interest in the community by providing professional tours of luxury apartment homes and amenities
- Nurture leasing relationships with tenants, improving renewals rates for existing leases
- Recruited new residents through website advertising and marketing within the community.
Sales Associate
Walgreens
01.2018 - 08.2018
- Assisted customers with purchases, transactions, handling refunds and returns, and monitored the register
- Managed and monitored stock and inventory of certain store items, restocked and replaced items, online order processing.
Seasonal Sales Associate
The Walking Company
11.2017 - 01.2018
- Assisted customers with services for comfort solutions for foot ailments
- Clerical duties include cashiering, replenishment with products, answering phones, and online order processing.
Merchandiser
Dana Augustine Inc.
08.2015 - 09.2017
- Worked in a variety of capacities including manufacturing, supply, inventory, inbound/outbound calls, and handling merchandise ranging up to $120,000 per piece.
Education
BACHELOR OF ARTS - STUDIO ART
GEORGIA COLLEGE & STATE UNIVERSITY
08.2015
Skills
- Active Secret Security Clearance
- Project Management
- Sales Reporting
- Attention to detail
- Leadership Skills
- Pivot Tables/ V look up
- Microsoft Office
- Google Suite
- SSRS
- Transportation Management System
- Tableau
- Adaptability
- Competitor Analysis
- Client Relationship Management
Websites
Timeline
Technology Sales Representative
Nolan Transportation Group
04.2023 - Current
Operations Manager
Nolan Transportation Group
07.2022 - 03.2023
Carrier Sales Manager
Nolan Transportation Group
08.2021 - 07.2022
Carrier Sales Representative
Nolan Transportation Group
01.2020 - 07.2021
Leasing Consultant
Quintus Corporation
03.2019 - 01.2020
Leasing Consultant
Executive Affiliates, Inc.
07.2018 - 03.2019
Sales Associate
Walgreens
01.2018 - 08.2018
Seasonal Sales Associate
The Walking Company
11.2017 - 01.2018
Merchandiser
Dana Augustine Inc.
08.2015 - 09.2017
BACHELOR OF ARTS - STUDIO ART
GEORGIA COLLEGE & STATE UNIVERSITY