margaret drago

Certified Medical Assistant and Biller

Dr. Katherine Matthews

06.2011 - 07.2025

Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Called and faxed pharmacies to submit prescriptions and refills.
Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Collected and documented patient medical information such as blood pressure and weight.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Prepared and administered medications to alleviate patient symptoms.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
Obtained client medical history, medication information, symptoms, and allergies.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Prepared lab specimens for diagnostic evaluation.
Measured patient pulse oximetry.
Measured patient spirometry.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Responded to customer concerns and questions on daily basis.
Researched and resolved billing discrepancies to enable accurate billing.
Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.