Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hi, I’m
Margaret Eldridge
San Antonio,TX
Summary
Overview
17
years of professional experience
Work History
Claire's StoresSan Antonio, TX
Assistant Manager
02.2023 - Current
Job overview
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Wal-MartSan Antonio, Texas
Assistant Manager
10.2018 - 05.2021
Job overview
- FrontEnd ASM, Consumable ASM, Housewares
- These are the three areas that I have been over since I moved to this location
- I have many job duties that go alone with each area
- I have to know my P&L for total store and my areas
- Cash office process, I learned both the salaried and CSM duties
- Monitoring my associates daily routines and schedules.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Walmart
Department Manager
06.2016 - 09.2017
Job overview
- Consumable Department Manager
- Daily Processes, Ordering features, SWAS planning, customer service, Helping in any areas that I was needed in, price changes, Shelf Availability report, Knowing my P&L for the store and my department
- Keeping my department fully stocked so the items were available for the customers, Help to reset for each holiday season and also for the recovery after.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Monitored daily sales figures to track trends in customer buying behavior.
- Worked closely with sales associates to complete tasks.
- Handled shift overstock, restocking and inventory control.
Wal-Mart
Associate
11.2009 - 06.2015
Job overview
- Cashier, Money Center/ Service desk associate, Backup CSM, Deli Associate, Overnight Mod Team Lead, Daytime IMS/ CAP 1, Domestics/Housewares Department Manager
- Each of these jobs had to do with customer service in their own way
- Money handling, Customer Service, making sure that associates received their breaks and lunches on time, placing the proper items in the proper location in a modular, making sure items in the backroom were binned so that when they were needed they were easier to locate.
- Helped customers locate items within the store using the inventory system.
- Processed shipments received from vendors according to established protocols.
- Operated equipment such as scanners and scales correctly during checkout process.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding orders or other inquiries.
- Researched information related to merchandise availability or pricing.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
Stuckys/ DairyQueen
Daytime Shift Manager
04.2006 - 08.2007
Job overview
- Verifying merchandise received from deliveries, Putting up deliveries, Cash handling for opening of the day, Cooking and preparing food for customers, Cash register, Delegating jobs to the associates under me, Maintaining the cleanliness required for a food establishment.
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Processed weekly payroll information using appropriate software applications.
- Resolved conflicts between staff members in a professional manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
Education
KANSAS STATE UNIVERSITY
BACHELORS from Psychology
12.2010
University Overview
KANSAS STATE UNIVERSITY
BACHELORS from Sociology
12.2010
University Overview
AMERICAN PUBLIC UNIVERSITY
MASTERS from Psychology
University Overview
Skills
- Accept criticism to change and conform to new standards
- Works well with others
- Set task and schedules
- Goal orientated
- Organized
- Verifying book verses SKU
- P&L
- Managing shrink
- Key and door control
- Verifying high value merchandise
- High value lockup: organized and accurate records and control chain
- Customer service
- Setting merchandise displays
- Ordering items in bulk for features
- Set merchandise modular
- Department resets
- Inventory (prep and day of)
- Training associates with new skills and up to date on One Best Way
- Scheduling associates
- Recalls and processed them in claims
- Receiving DSD (ie FedEx, UPS, vendors: bread, soda, beer
- Sales Monitoring
- Employee Scheduling
- Product and Service Knowledge
- Task Delegation
- Retail Space Planning
- Training and Development
- Sales and Marketing
- Staff Management
- Team Motivation
- Sales Reporting
- Staff Training and Development
- Retail Operations
- Staff Supervision
- Customer Relations
- Staff Development
- Hiring and Training
- Money Handling
- Cost Control
- Operations management
- Staff supervision
- Budgeting
- Employee performance evaluations
- Sales growth
- Employee scheduling
- Business planning
- Strategic planning
- Recruiting and interviewing
References
References
I always pass on information and trained associates. Willingness to train and teach. Always stressed safety first, when dealing with ladders, step stools and cutting equipment (photo lab and box cutters)Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sucess is not final, failure is not fatal: it is the courage to continue that counts
Timeline
Assistant Manager
Claire's Stores
02.2023 - Current
Assistant Manager
Wal-Mart
10.2018 - 05.2021
Department Manager
Walmart
06.2016 - 09.2017
Associate
Wal-Mart
11.2009 - 06.2015
Daytime Shift Manager
Stuckys/ DairyQueen
04.2006 - 08.2007
KANSAS STATE UNIVERSITY
BACHELORS from Psychology
KANSAS STATE UNIVERSITY
BACHELORS from Sociology
AMERICAN PUBLIC UNIVERSITY
MASTERS from Psychology
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