Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Affiliations
Timeline
Generic

Margaret Elizabeth Linden

Lodi

Summary

Dynamic professional with extensive experience at Westfield Insurance, excelling in customer service and operations support. Proven ability to enhance team performance through effective training and development. Skilled in presentation preparation and record keeping, demonstrating strong attention to detail and problem-solving capabilities. Committed to delivering exceptional service and fostering positive client relationships.

Overview

12
12
years of professional experience

Work History

Customer Service Operations Senior Assistant

Westfield Insurance
01.2023 - Current
  • Assisted with the preparation of presentations, reports and other documents.
  • Reviewed incoming emails and responded or forwarded them to the appropriate personnel.
  • Provided training and guidance to staff, enhancing team skills and performance.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.

Customer Care Representative

Westfield Insurance
03.2019 - 01.2023
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Answered customer inquiries over the phone and via email.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.

Claims Processer: Seasonal Position: Data Entry

Westfield Insurance
09.2018 - 03.2019
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Managed and Organized claim related email correspondence, ensuring timely and accurate filing

Volunteer Manager

Lodi Family Center
Lodi
12.2015 - 05.2018
  • Volunteered time to assist in the setup and organization of a financial office, contributing to foundational administrative, and operational processes.

ASAP Home Healthcare
Wadsworth
05.2013 - 11.2015
  • Provided compassionate in-home care and support, enabling clients to maintain independence, and remain in their homes safely and comfortably.

Education

MBA - Business Administration

Keller Graduate School of Management
08-2018

Middle Childhood Education - Math and Science

Wright State University
06-2008

High school or equivalent -

Medina Senior High School
06-2003

Skills

  • Internet and data entry
  • Presentation preparation
  • Customer service and support
  • Email correspondence
  • Staff training and development
  • Time management
  • Record keeping and organization
  • Problem solving
  • Attention to detail
  • Organizational skills
  • Operations support
  • Quick learner
  • Spreadsheet software proficiency
  • Meeting scheduling and coordination
  • Mainframe and workforce management expertise
  • Microsoft Office suite proficiency

Hobbies and Interests

I currently spend time volunteering and helping out with a youth group.

References

  • Pam Marvenney, 330-461-0439
  • Amy Hamilton 330-465-9922
  • Amanda Binder 330-212-1972

Affiliations

  • Served as Committee Chair and Treasurer for Cub Scouts, leading organizational planning, managing budgets, and coordinating events to support youth development

Timeline

Customer Service Operations Senior Assistant

Westfield Insurance
01.2023 - Current

Customer Care Representative

Westfield Insurance
03.2019 - 01.2023

Claims Processer: Seasonal Position: Data Entry

Westfield Insurance
09.2018 - 03.2019

Volunteer Manager

Lodi Family Center
12.2015 - 05.2018

ASAP Home Healthcare
05.2013 - 11.2015

MBA - Business Administration

Keller Graduate School of Management

Middle Childhood Education - Math and Science

Wright State University

High school or equivalent -

Medina Senior High School

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