Margaret Embrey
Palm Bay,USA
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
21
21
years of professional experience
Work History
Cashier/Cook/Customer Service
Cumberland Farms
Palm Bay, US
10.2018 - Current
- Performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care.
- Selling, activities, providing information, assistance and direction to customers.
Garden Center Associate
The Home Depot
Palm Bay, US
10.2017 - 12.2019
- Greet customers in a friendly manner.
- Selling products that may help complete their home gardening projects.
- Provide fast, friendly customer service at the point of purchase, accurately processing checkout and return transactions and identifying selling opportunities.
- Ensure stores are stocked and ready for business, receiving, moving and pricing materials storewide, and assisting customers as needed.
Customer Service Manager
Walmart
Sacramento, US
09.2013 - 12.2015
- Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
Auditor
DELTA DENTAL
Rancho Cordova, US
10.2004 - 08.2010
- Supported management through risk identification, control testing and process improvement procedures.
- Gathered data for internal audits through interviews, financial research and downloads.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
Education
High school or equivalent - General
Grant Union High
Sacramento, CAPersonal Information
Authorized To Work: US
Timeline
Cashier/Cook/Customer Service
Cumberland Farms
10.2018 - Current
Garden Center Associate
The Home Depot
10.2017 - 12.2019
Customer Service Manager
Walmart
09.2013 - 12.2015
Auditor
DELTA DENTAL
10.2004 - 08.2010
High school or equivalent - General
Grant Union High
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