Margaret Eskridge
Memphis,TN
Summary
Well-qualified Human Resources Generalist of 9 years with highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
Work History
Human Resources Generalist
Functional Independence Home Care, Inc
08.2015 - Current
- Maintain employee files.
- Liaison between the employee and benefits providers to solve benefit issues
- Source, recruit, interview and select candidates to fill vacant positions
- Provide assistance during termination including conduct exit interview
- Compose paid time out (PTO) calendar and disburse to each department.
- Respond to employee questions regarding Human Resources policies and procedures
- Protect organizations value by keeping information confidential
- Serve as the main point of contact for all employees benefit questions and concerns
- Plan, monitor and ensure employee evaluations are completed in a timely manner.
- Facilitated criminal background check process for new hires.
- Handled new-hire orientation and basic recruiting tasks.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Implemented and supervised orientation procedures for new hires.
Quality Management Coordinator
Functional Independence Home Care, Inc
01.2014 - 04.2015
- Oversee/perform audits of all patients charts compliance with health plan policies and procedures and with regulatory and accreditation requirements.
- Assure quality assurance audit and oversight activities are completed in a timely manner and report to audited entity within required time parameters.
- Worked with Medical Management staff and provider partners to develop appropriate action plans to improve quality of healthcare.
- Analyze data to determine trends and resources utilization for use in optimizing compliance and to prepare reports describing individual performance (performance evaluations).
- Report important outcomes, issues related to Risk Management to the Corporate Administrator.
Medical Secretary
Functional Independence Home Care, Inc
05.2012 - 01.2014
- Prioritized calls through screening process and transferred calls to appropriate personnel.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment.
- Performed various administrative tasks by filing, copying and faxing documents.
Package Handler
Fed
01.2012 - 05.2012
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Loaded package on correct belt to ensure goes to correct destination.
Secretary
Mississippi Valley State University
10.2009 - 12.2011
- Greet faculty, visitors and assist in their needs or direct them to appropriate personnel.
- Schedule/reserve rooms for staff members and the general public
- Handle complaints and assist students with computer problems.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Accounts Payable Coordinator/ Receptionist
Riverview Nursing & Rehabilitation
09.2006 - 12.2008
Support Staff
Holmes County Board of Supervisor Beat 26
01.2004 - 08.2006
Administrative Assistant
Community Culture and Resource Center
07.2000 - 07.2003
Education
Master in Rural Public Policy & Planning -
Mississippi Valley State University
Itta Bena, Mississippi05.2010
Bachelor in Public Administration -
Mississippi Valley State University
Itta Bena, Mississippi05.2008
2-years-specialized diploma in Office System Technology -
Holmes Community College
Goodman, Mississippi12.2003
Skills
- Knowledgeable in HR Systems
- Termination Procedures
- New employee orientations
- In-depth knowledge of HR Compliance
- Background Checks
- Employee Recruitment
- Interviewing
- HR policies and procedures
- Equal Employment Opportunity
- Compensation and benefits
- Microsoft Office proficiency
Leadership Skills
- Public Administration, Internship Community Culture & Resource Center-Lexington, MS, Spring 2007
- Coordinator, National Fire protection Association-Lexington, MS, 2003, 2006
- Field Coordinator, Mississippi Action for Community Education-Greenville, MS, 2001, 2003
Honors
Golden Key International Honor Society-2/2010
Summa Cum Laude-5/2008
MVSU President Scholar-3/2008
Outstanding Scholar In Public Administration-3/2008
MVSU Distinguished Scholar-3/2007
Holmes Community College Dean & Directors Award-2005
Marilyn Burrell Memorial Award-4/2004
Holmes Community College Academic Achievements-2003-206
Timeline
Human Resources Generalist
Functional Independence Home Care, Inc
08.2015 - Current
Quality Management Coordinator
Functional Independence Home Care, Inc
01.2014 - 04.2015
Medical Secretary
Functional Independence Home Care, Inc
05.2012 - 01.2014
Package Handler
Fed
01.2012 - 05.2012
Secretary
Mississippi Valley State University
10.2009 - 12.2011
Accounts Payable Coordinator/ Receptionist
Riverview Nursing & Rehabilitation
09.2006 - 12.2008
Support Staff
Holmes County Board of Supervisor Beat 26
01.2004 - 08.2006
Administrative Assistant
Community Culture and Resource Center
07.2000 - 07.2003
Master in Rural Public Policy & Planning -
Mississippi Valley State University
Bachelor in Public Administration -
Mississippi Valley State University
2-years-specialized diploma in Office System Technology -
Holmes Community College
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