Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Margaret Estabrook

Yarmouth,ME

Summary

Retail sales professional effective in building relationships, cultivating partnerships and growing customer loyalty. Work history of consistently meeting and exceeding sales goals and customer satisfaction.

Overview

29
29
years of professional experience

Work History

Fine Apparel Sales Consultant

Couleur Collection
Falmouth, ME
03.2016 - 01.2024
  • Developed and cultivated buying relationships with clients through superior customer service.
  • Utilized effective verbal and written communication skills while engaging with clients and colleagues.
  • Facilitated and participated in marketing campaigns including print, television, social media and in-store events.
  • Maintained up-to-date knowledge of industry trends and recommended product lines.
  • Attended trade shows and conferences to extend market share.
  • Managed remote sales processing, shipping and receiving.
  • Performed POS sales procedures, credit card sales/returns, store opening and closing protocol.
  • Staff scheduling
  • Bank account signee.

Fine Gift Sales Consultant

Hallmark Gold Crown
Falmouth, ME
09.2013 - 03.2016
  • Analyzed customer needs and preferences to recommend appropriate products.
  • Adhered to company initiatives and achieved established goals.
  • Worked with management to maintain product branding.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Computed sales prices, total purchases, and received and processed cash and credit payment.
  • Generated daily reports on sales activities for management review.

Fine Jewelry Sales Consultant

Cross Jewelers
Portland, ME
04.1995 - 03.2012
  • Delivered an immersive customer service experience throughout the buying process.
  • Focused on industry knowledge through continuing education.
  • Calculated and maintained product information including pricing, attributes and appraisals.
  • Provided detailed information and guidance regarding gems, metals, design, repair and remounts.
  • Maintained client satisfaction by creating accurate and comprehensive work orders.
  • Managed work flow by effectively communicating with clients and vendors.
  • Organized special events such store promotions and holiday events.
  • Trained new staff members on company policies regarding customer service and operations.
  • Processed remote and in-store POS payments.
  • Investigated and resolved client inquiries in a timely and empathetic manner.
  • Adhered to company privacy and security standards.

Education

Bachelor of Arts - Communications

University of Southern Maine
Portland, ME
01-1993

Skills

  • Client Relationship Management
  • Work Planning and Prioritization
  • Product Research and Development
  • MS Office
  • POS System
  • Issue Resolution

References

References available upon request.

Timeline

Fine Apparel Sales Consultant

Couleur Collection
03.2016 - 01.2024

Fine Gift Sales Consultant

Hallmark Gold Crown
09.2013 - 03.2016

Fine Jewelry Sales Consultant

Cross Jewelers
04.1995 - 03.2012

Bachelor of Arts - Communications

University of Southern Maine

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Margaret Estabrook