Margaret Evans
Anaheim,California
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
25
25
years of professional experience
Work History
MCS Manager
AAFES Exchnage
Los Alamitos
05.1999 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Conducted performance reviews for team members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Resident Apartment Manager
L'Abri Management
Downey
08.2003 - 08.2016
- Conducted move-in and move-out inspections to document condition of units and common areas.
- Maintained accurate records of all leases, security deposits, rent payments and other pertinent information.
- Monitored parking lot usage by visitors and residents and ensured vehicles were parked in designated spaces only.
- Assisted residents with relocation process if needed such as arranging moving companies or storage facilities.
- Collected rents from tenants on time and enforced late payment policies when necessary.
- Processed security deposit refunds upon move out according to applicable state laws.
- Ensured compliance with established policies and procedures concerning rental agreements, tenant selection criteria, occupancy standards, and fair housing laws.
- Attended industry related conferences and seminars regularly to stay abreast of current trends in apartment management field.
- Prepared monthly financial reports for management review including income statements, delinquency reports, budget variance analysis.
Education
license of cosmetology - Cosmetology Education
Colleen O'Hara's Beauty Academy
Santa Ana, CA10-1992
High School Diploma -
Downey High School
Downey, CA06-1990
Skills
- Contract Management
- Business Administration
- Staff Development
- Business Development
- Policy Implementation
- Expense Tracking
Accomplishments
- Leading by motivating skillsoft badge-percipio
- optimizing your workplace well-being, skillsoft badge -percipio
- enhancing communication through listening, skillsoft
- expert insights on adapting to change, skillsoft badge
- Certificate of appreciation from the U.S. Corps of Los Angeles Jan 2016 (Associate with AAFES)
- redefining your attention after organizational change, skillsoft badge
- making difficult conversations meaningful,skillsoft badge
Affiliations
- Volunteer: American Cancer Society Team Member: Feb 2013 to 2017 raising over $2500 each year for team jonesjamminjoggers for the city of downey.
- Volunteer: Contributor for the green power program in Anaheim from Aug 2016 to May 2018
References
References available upon request.
Timeline
Resident Apartment Manager
L'Abri Management
08.2003 - 08.2016
MCS Manager
AAFES Exchnage
05.1999 - Current
license of cosmetology - Cosmetology Education
Colleen O'Hara's Beauty Academy
High School Diploma -
Downey High School