Margaret Fink
Batesburg,SC
Summary
Dynamic Human Resources Manager with a proven track record at Midland Heating & Air Conditioning, excelling in employee relations and payroll administration. Skilled in developing HR policies and fostering a collaborative workplace culture, I successfully resolved conflicts and enhanced compliance, ensuring efficient operations and employee satisfaction.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
33
33
years of professional experience
Work History
Human Resources Manager
AMO,LLC
01.2023 - 03.2025
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained payroll and benefits for employees in QuickBooks.
- Invoiced Customers, entered invoices, posted payments, answered phones, scheduled service calls, interacted with customers.
Owner
A and R Promotional
08.2015 - 10.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Promotional Products
Brand Buzz
10.2018 - 01.2023
- Helped launch company from beginning. Set up all aspects of company from accounting, licensing, vendors and customer.
- Contributed to increased sales by offering promotional products and upselling services when appropriate.
- Offered customers promotional products and services.
- Implemented effective merchandising strategies, showcasing seasonal items and promotional products to drive sales growth.
- Participated in promotional events or tastings to engage customers with new products or seasonal offerings successfully.
- Collaborated with local businesses to create promotional offers for guests, boosting revenue for both parties.
- Collaborated closely with marketing teams to develop effective promotional campaigns for new products.
- Contributed to the successful launch of new products by supporting promotional campaigns and events.
- Played a crucial role in organizing promotional events that led to increased consumer interest in products.
Office Manager
Joe Henry Company
10.2003 - 08.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
Human Resources Manager
Midland Heating & Air Conditioning
02.2001 - 10.2003
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
- Processed employee claims involving performance issues and harassment.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
Account Manager
Meetze Plumbing
02.2000 - 10.2001
- Executed accounts receivable reporting enhancements and reconciliation process.
- Managed accounting operations, accounting close, account reporting and reconciliation.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Assisted CFO with the production of monthly financials, management reports and board packages. Maintained confidential information such as pay rates, bonus targets and pay grades.
Office Manager/Dispatcher Manager
MPA Plumbing, Heating and Air Conditioning
02.1992 - 01.2000
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Dispatched and managed 25 service technicians, payroll, accounting, customer service and problem solving
Skills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Compensation and benefits
- Human resources operations
- Payroll administration
- Onboarding and orientation
- Employee handbook development
- Benefits administration
Accomplishments
- Completed all quarterly payroll tax reconciliations, including 941s, FUTA and SUTA and annual W-2 filings.
- Consistently received positive performance reviews.
Affiliations
- SC Chapter American Payroll Association
Languages
English
Full Professional
Timeline
Human Resources Manager
AMO,LLC
01.2023 - 03.2025
Promotional Products
Brand Buzz
10.2018 - 01.2023
Owner
A and R Promotional
08.2015 - 10.2023
Office Manager
Joe Henry Company
10.2003 - 08.2015
Human Resources Manager
Midland Heating & Air Conditioning
02.2001 - 10.2003
Account Manager
Meetze Plumbing
02.2000 - 10.2001
Office Manager/Dispatcher Manager
MPA Plumbing, Heating and Air Conditioning
02.1992 - 01.2000
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